Information Officer
6 days ago
**Key Duties and Accountabilities**:
- Act as first point of contact for enquiries logging problems, requests and questions.
- Provide technical support for a range of land and spatial external and internal systems and services.
- Undertake initial assessments by following the wiki knowledge base and procedures and utilising your knowledge of land and spatial systems and services.
- Wherever possible educate the customer with the objective of resolving the customer request and reducing recurring calls.
- Share learnings with the group and provide input to the knowledge base (wiki) and business improvement.
- Liaise with customers and branch team members to provide status updates and feedback.
- Complete training in ICT systems tier 1, information privacy and security, as well as personal development and career building training related to your role, interests and career path.
- Undertake projects and other duties as required. Competencies As an individual contributor in the role of Information Officer, the following competencies from the Capability and leadership framework are most relevant to this role: Vision
- Gains insight into issues by analysing the available information in a critical manner (Makes insightful decisions) Results
- Listens attentively and proactively seeks to understand others' needs by asking questions and clarifying (Builds ensuring relationships) Accountability
- Takes personal accountability for learning, and eagerly pursues new knowledge and experiences (Pursues continuous growth)
- Upholds integrity through responsible management and use of processes and resources (Demonstrates sound governance)
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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