Receptionist/office Administrator

**Work for a Culture that values its Employees.**

We are seeking an outstanding and highly motivated Receptionist/Office Administrator to join our Team Reporting to the Human Resources Director, you will be the first point of contact for our visitors in the Sydney office and will provide a high standard of facility support to the LEAP Sydney office, and all offices across Australia. **P**_reference for this role is to work from our centrally located Sydney CBD office (Onsite - 5 days a week)._**

**WHO ARE WE?**

LEAP is the global leader in the development of integrated productivity solutions for law firms with offices in Australia, New Zealand, United States, Canada, United Kingdom, and the Republic of Ireland. We employ more than 800 people globally with more than 61,000 practitioners using our solution globally, enjoy all the benefits of a state-of-the-art legal practice management. As the world continues to adapt and grow, our cloud based legal solution is proving its value by helping law firms to work remotely anywhere to ensure their business continuity and efficiency.

Our Team take pride in our Company Culture and share a genuine interest in how our solutions can positively impact our clients. We acknowledge their efforts with professional development, rewards, and recognition, and provide an array of excellent employee benefits

**Requirements**:
**WHAT YOU’LL DO**
- Be the face of LEAP for clients and suppliers, and the contact for visiting LEAP staff from our global locations
- Manage incoming and outgoing mail, including couriers
- Answering and redirecting calls
- Proactively manage and order routine stationery items, including induction books, printed forms and headed paper. Proactively maintain inventory levels
- Proactively manage kitchen stock levels, including ordering of groceries
- Ensure office environment is maintained at a high standard at all times, including kitchen area, front reception and meeting rooms
- Coordinate room bookings, room set up, and catering requirements
- Coordinate office cleaning, recycling, waste and shredded material removal. Ensure that the office environment is maintained to a high standard
- Organise contractors, including, but not limited to, heating, company plants, water machines, air conditioning, hygiene, waste, recycling)
- Ensure health & safety compliance (e.g. fire and waste, risk assessments, monthly fire, emergency lighting, smoke and extinguisher testing, portable appliance testing and relevant reporting)
- Liaise with office landlord for access, security and car parking
- Manage, assist and facilitate other related office duties.

**WHAT YOU NEED TO BE REALLY GOOD AT**
- Communication - clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Decision making - identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
- Work standards - setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
- Customer focus - ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organisation’s needs
- Information monitoring - setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
- Managing work (includes time management) - effectively managing one’s time and resources to ensure that work is completed efficiently.
- Safety awareness - identifying and correcting conditions that affect employee safety; upholding safety standards

**JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES / RESPONSIBILITIES)**
- Relationship building - developing and maintaining ongoing working relationships with others requiring interaction and mutual support
- High responsibility / accountability - receiving primary responsibility / accountability for completing tasks that might place heavy demands on one’s time and involvement
- Practical results - performing work that results in concrete outputs or outcomes
- Details - working on tasks requiring great attention to detail
- Task variety - working on several different tasks or projects

**KNOWLEDGE AND EXPERIENCE**
- Experience in a customer-facing role (preferably within a professional environment)
- Demonstrated ability to manage incoming calls and handle queries effectively
- Excellent customer service skills (in person and over the phone)
- Impeccable personal pr