Service Now Change Manager
5 days ago
Location:
- Melbourne CBD, Victoria- Job Type:
- Temporary- Specialisation:
- Banking & Financial Services- Salary:
- Negotiable- Reference:
- TR/019605_1667888690**Service Now Change Manager**
We're looking for a mid-level change manager who has broad experience with Service Now and ITIL.
**Key Deliverables**:
Ensure compliance with ITSM processes and frameworks.
Management of high-priority incidents, ensuring appropriate focus is maintained on restoring service and communicating updates in a timely fashion.
Manage and drive the ICT change management process to ensure operational stability at all times.
Monitor, track, and report/dashboard services against agreed SLAs; contribute to the development of standard reporting, analyse data and contribute to service improvement strategies.
**Essential Knowledge Skills and attributes**:
Minimum 5 years of experience.
Experience with the implementation and ongoing use of ServiceNow for ITSM.
Demonstrated strong service management experience/knowledge in implementing and managing key ITIL framework areas.
Experience managing the change management process within a diverse technology and highly fluid systems landscape.
ITIL Foundations & Practitioner certification.
Demonstrated excellent written and verbal communication skills.
**About the company**
FinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industry's leading: Telecommunication, Banking and Finance and Commercial Corporations, along with many State and Federal Government Departments.
**Next steps
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