Client Services Team Lead, On-demand Work Support
2 days ago
An excellent opportunity exists for an experienced and customer-focused leader to join the Private Sector Industrial Relations branch and support the implementation of the Victorian Government's response to the Inquiry into the Victorian On-Demand Workforce as the Client Services Team Lead.
The Private Sector Industrial Relations branch provides expert advice and assistance to Government on private sector industrial relations matters. The branch supports government participation in the development and maintenance of the national industrial relations system and leads responses and submissions to major industrial relations reviews and inquiries.
The Client Services Team Lead will provide first-level triage and response to enquiries from platforms and serve as the escalation point for the Client Services team where enquiries from workers seeking support are more complex or nuanced.
You will build and maintain effective stakeholder relationships with relevant internal teams and external agencies, determine the service's resource allocation, including managing the team's roster and ensure the team maintains current and accurate case management records, systems, and databases.
About you
- Demonstrated customer service team management experience.
- Substantial experience in triaging and managing high volume workflows and reporting against key performance indicators.
- Highly empathetic verbal and written communication skills to address complex enquiries.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DPC has a COVID-19 Mandatory Vaccination policy which requires all DPC employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies).
To be able to meet the COVID-19 Mandatory Vaccination requirements and for the department to meet its obligations under the OH&S Act, the department will request employees provide their vaccination information (including 3rd dose / booster) or evidence of an exemption throughout the recruitment process. Inability to provide this may impact your subsequent employment to the department.
-
Melbourne, Australia Department of Premier and Cabinet Full timeLocation: Melbourne | CBD Job type: Full time / 12 months Organisation: Department of Premier and Cabinet **Salary**: $103,920 - $125,735 Occupation: Customer Service/Call Centre Reference: VG/1659943 An excellent opportunity exists for an experienced and customer-focused leader to join the Private Sector Industrial Relations branch and support the...
-
Melbourne City Centre, Australia Department of Premier & Cabinet Full timeAn excellent opportunity exists for an experienced operational leader to join the Private Sector Industrial Relations (IRV) branch and support the implementation of the Victorian Government's response to the Inquiry into the Victorian On-Demand Workforce as the Operations Manager. The Private Sector Industrial Relations branch provides expert advice and...
-
Melbourne, Australia Department of Premier and Cabinet Full timeLocation: Melbourne | CBD Job type: Full time / 12 months Organisation: Department of Premier and Cabinet **Salary**: $127,467 - $170,579 Occupation: Customer Service/Call Centre Reference: VG/1659953 An excellent opportunity exists for an experienced operational leader to join the Private Sector Industrial Relations (IRV) branch and support the...
-
Legal Counsel
49 minutes ago
Melbourne, Victoria, Australia Lawyers On Demand Full timeOverview Talent Acquisition & HR Business Partner at Lawyers on Demand LOD (Lawyers On Demand) is one of the largest and fastest growing global legal services businesses, and as a 'new law' pioneer, we continue to lead the market we created. We're a global business with offices around the world that focus on providing end-to-end solutions for our...
-
Court Services Team Leader
2 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full time**About us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...
-
Legal Counsel
3 weeks ago
Melbourne, Victoria, Australia Lawyers On Demand Full time6 days ago Be among the first 25 applicants Direct message the job poster from Lawyers On Demand Talent Acquisition & HR Business Partner at Lawyers on Demand LOD (Lawyers On Demand) is one of the largest and fastest growing global legal services businesses, and as a 'new law' pioneer, we continue to lead the market we created.We're a global business with...
-
Client Services Officer
5 days ago
Melbourne City Centre, Australia Court Services Victoria Full timeCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...
-
Litigation Lawyer
1 hour ago
Melbourne, Victoria, Australia Lawyers On Demand Full timeOverviewLOD (Lawyers On Demand) is one of the largest and fastest growing global legal services businesses, and as a 'new law' pioneer, we continue to lead the market we created.We're a global business with offices around the world that focus on providing end-to-end solutions for our clients' legal needs, by connecting them with our team of exceptional legal...
-
Senior Legal Counsel
2 hours ago
Melbourne, Victoria, Australia Lawyers On Demand Full timeOverviewPeople & Development Manager at Lawyers on DemandLOD (Lawyers On Demand) is one of the largest and fastest growing global legal services businesses, and as a 'new law' pioneer, we continue to lead the market we created.We're a global business with offices around the world that focus on providing end-to-end solutions for our clients' legal needs, by...
-
Client Services Officer
4 days ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeUtilise your administration expertise to provide support and advice to the Victorian Institute of Forensic Medicine branch. - Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $72,751 - $88,336 plus superannuation. About the Business Unit The Victorian Institute of Forensic...
