Client Services Team Lead, On-demand Work Support

7 days ago

Melbourne, Australia Department of Premier and Cabinet Full time

Location: Melbourne | CBD

Job type: Full time / 12 months

Organisation: Department of Premier and Cabinet

**Salary**: $103,920 - $125,735

Occupation: Customer Service/Call Centre

Reference: VG/1659943

An excellent opportunity exists for an experienced and customer-focused leader to join the Private Sector Industrial Relations branch and support the implementation of the Victorian Government's response to the Inquiry into the Victorian On-Demand Workforce as the Client Services Team Lead.

The Private Sector Industrial Relations branch provides expert advice and assistance to Government on private sector industrial relations matters. The branch supports government participation in the development and maintenance of the national industrial relations system and leads responses and submissions to major industrial relations reviews and inquiries.

The Client Services Team Lead will provide first-level triage and response to enquiries from platforms and serve as the escalation point for the Client Services team where enquiries from workers seeking support are more complex or nuanced.

You will build and maintain effective stakeholder relationships with relevant internal teams and external agencies, determine the service's resource allocation, including managing the team's roster and ensure the team maintains current and accurate case management records, systems, and databases.

**About you**
- Demonstrated customer service team management experience.
- Substantial experience in triaging and managing high volume workflows and reporting against key performance indicators.
- Highly empathetic verbal and written communication skills to address complex enquiries.

**This position is only open to applicants with relevant rights to work in Australia.**

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DPC has a COVID-19 Mandatory Vaccination policy which requires all DPC employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies).

To be able to meet the COVID-19 Mandatory Vaccination requirements and for the department to meet its obligations under the OH&S Act, the department will request employees provide their vaccination information (including 3rd dose / booster) or evidence of an exemption throughout the recruitment process. **Inability to provide this may impact your subsequent employment to the department.

  • Client Services Team Lead, On-demand Work Support

    7 days ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    An excellent opportunity exists for an experienced and customer-focused leader to join the Private Sector Industrial Relations branch and support the implementation of the Victorian Government's response to the Inquiry into the Victorian On-Demand Workforce as the Client Services Team Lead. The Private Sector Industrial Relations branch provides expert...

  • Operations Manager, On-demand Work Support Service

    7 days ago

    Melbourne, Australia Department of Premier and Cabinet Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Department of Premier and Cabinet **Salary**: $127,467 - $170,579 Occupation: Customer Service/Call Centre Reference: VG/1659953 An excellent opportunity exists for an experienced operational leader to join the Private Sector Industrial Relations (IRV) branch and support the...

  • Operations Manager, On-demand Work Support Service

    7 days ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    An excellent opportunity exists for an experienced operational leader to join the Private Sector Industrial Relations (IRV) branch and support the implementation of the Victorian Government's response to the Inquiry into the Victorian On-Demand Workforce as the Operations Manager. The Private Sector Industrial Relations branch provides expert advice and...

  • General Manager

    1 week ago

    Melbourne, Victoria, Australia Leaders On Demand Full time $120,000 - $180,000 per year

    Be part of something bigger.Leaders on Demand connects exceptional executive talent with C-Suite experience to solve complex business challenges. We're a fast-growing firm built on trust, agility, and impact, helping organisations access world-class leadership, exactly when they need it.We're now looking for a General Manager – Talent & Operations to...

  • Construction Lawyer

    2 weeks ago

    Melbourne, Victoria, Australia Lawyers On Demand Full time $180,000 - $250,000 per year

    LOD(Lawyers On Demand) is one of the largest and fastest growing global legal services businesses, and as a 'new law' pioneer, we continue to lead the market we created.We're a global business with offices around the world that focus on providing end-to-end solutions for our clients' legal needs, by connecting them with our team of exceptional legal...

  • Ndis Behavioural Support Practitioner

    7 days ago

    Melbourne, Australia HealthcareLink On-demand Full time

    **Job title**: NDIS Behavioural Support Practitioner **Working hours**: Full-time / Part-time position Salary: Competitive remuneration based on experience **Location**: Thomastown, Craigieburn, Templestowe Lower (flexible arrangement) **Roles & Responsibilities**: Our client has the vision of helping people to realise their potential has expanded to...

  • S&op Demand Planner

    7 days ago

    Melbourne, Australia Team Global Express Full time

    **JOB DESCRIPTION** **About Us** Team Global Express (TGE) is an Australian-owned business, driven by our purpose of making sure life never stops. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, help businesses to operate efficiently, and let people get on with their day-to-day...

  • Technology Lawyer

    3 days ago

    Melbourne, Victoria, Australia LOD (Lawyers On Demand) Full time $80,000 - $120,000 per year

    LOD (Lawyers On Demand) is one of the largest and fastest growing global legal services businesses, and as a 'new law' pioneer, we continue to lead the market we created.We're a global business with offices around the world that focus on providing end-to-end solutions for our clients' legal needs, by connecting them with our team of exceptional legal...

  • Blue Collar Workers

    3 days ago

    Melbourne, Australia On Demand Hire Full time

    _**Calling all skilled talent and businesses!**_ **Talent**: Tired of endless job searching? Find work fast with On Demand Hire and get hired through our in-app chat. **Businesses**: Need to hire quickly? Connect with pre-vetted professionals in real-time and make informed decisions using our rating system. **On Demand Hire** is a brand new platform...

  • Legal Practice Manager

    5 days ago

    Greater Melbourne Area, Australia Lawyers On Demand Full time $90,000 - $120,000 per year

    Create the career pathway you want with LODLOD(Lawyers On Demand) is one of the largest and fastest growing global legal services businesses, and as a 'new law' pioneer, we continue to lead the market we created.We're a global business with offices around the world that focus on providing end-to-end solutions for our clients' legal needs, by connecting them...