Operations Manager, On-demand Work Support Service

7 days ago

Melbourne, Australia Department of Premier and Cabinet Full time

Location: Melbourne | CBD

Job type: Full time / 12 months

Organisation: Department of Premier and Cabinet

**Salary**: $127,467 - $170,579

Occupation: Customer Service/Call Centre

Reference: VG/1659953

An excellent opportunity exists for an experienced operational leader to join the Private Sector Industrial Relations (IRV) branch and support the implementation of the Victorian Government's response to the Inquiry into the Victorian On-Demand Workforce as the Operations Manager.

The Private Sector Industrial Relations branch provides expert advice and assistance to Government on private sector industrial relations matters. The branch supports government participation in the development and maintenance of the national industrial relations system and leads responses and submissions to major industrial relations reviews and inquiries.

As the Operations Manager, On-Demand Work Support Service, you will oversee the On-Demand Work Support Service operations and ensure that performance-standards are in accordance with IRV's policies and procedures.

You will lead and motivate teams and effectively manage resources to achieve outcomes, as well as provide sophisticated advice and referral support for highly complex enquiries, monitor case management data and provide insight about trends and issues to relevant stakeholders.

Current knowledge of, or practitioner experience in Victorian Industrial Relations would be highly regarded.

**About you**
- Demonstrated experience in best practice service delivery in a government context.
- Highly developed written and verbal communication skills.
- Effective leadership and management experience leading and motivating teams and effectively managing resources to achieve outcomes.
- Excellent stakeholder management skills.
- Demonstrated experience in employment law or workplace relations.

**This position is only open to applicants with relevant rights to work in Australia.**

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DPC has a COVID-19 Mandatory Vaccination policy which requires all DPC employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies).

To be able to meet the COVID-19 Mandatory Vaccination requirements and for the department to meet its obligations under the OH&S Act, the department will request employees provide their vaccination information (including 3rd dose / booster) or evidence of an exemption throughout the recruitment process. **Inability to provide this may impact your subsequent employment to the department.

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