Senior Manager Delivery

Senior Delivery Manager

NSW Government Digital Channels

• Temporary role until 30 September 2026 (with possible option for extension)

• Salary and Grade: 11/12

• Location: Primary location McKell, Sydney 2000

• Mandatory skills: Website migration with Drupal 10, Scale Agile Framework (SAFe), Jira

• Lead and manage delivery team/s to successful milestones and outcomes

• Make a difference to the people of NSW

• Note: a skill assessment will be required to be completed for the role

About the role

We are looking for an experienced Senior Digital Manager who is a Drupal specialist and SAFe expert to join our Digital Channels team within Digital.NSW. This role sits within our OneCX Delivery stream and will report to the Program Manager. You will provide Project Manager functions by using scrum master methodology (Agile) to deliver projects to meet operational and strategic transformation objectives using agile behaviours, techniques and frameworks working with two agile cross functional squads.

Your key accountabilities include:

• Assist to lead a multi-disciplinary team using the Scaled Agile Framework (SAFe) to manage the migration of nominated websites to You will do this by planning and managing project timelines using agile techniques and frameworks to ensure delivery of high-quality products

• Act as scrum master in product delivery teams, providing coaching to the team to develop agile behaviours and removing blockers and issues

• Run weekly project status meetings with internal and external stakeholders and manage issues, risks and action items

• Create and manage delivery timelines for projects, and manage dependencies with other teams and external vendors to time and budget

• Develop strategies for the continuous monitoring, evaluation and improvement of all aspects of product delivery including but not limited to, analysis of customer feedback, facilitation of agile ceremonies and artefact production, identification and mitigation of risks

• Support the delivery of all governance materials, artefacts and meeting to ensure products are delivered and maintained in a transparent fashion

• Manage the implementation and delivery of projects within the business, applying sound project management principles and best practice methodologies to achieve the required outcomes

• Adhere to program risk and governance requirements

Key Skills and Experience to be successful

• Expertise with Scaled Agile Framework (SAFe) and related project delivery methodologies to manage multiple web projects simultaneously is mandatory. Candidates will ideally have a SAFe certification or similar and appropriate tertiary qualifications

• Extensive experience using Drupal 10 content management system to deliver website build and migration is mandatory

• Knowledge and experience with Web Content Accessibility Guidelines (WCAG) 2.2 accessibility standards and guidelines is mandatory

• Extensive experience in the Atlassian tool suite including Jira and Confluence is mandatory

• Extensive demonstratable experience in managing projects to time and budget is mandatory, for projects that include both content uplift and technical feature streams. Ability to identify and utilise the most suitable project management methodology

• Demonstrable experience working as a digital Delivery Manager with a strong focus on delivering uplifted digital content as a product. Ability to demonstrate benefits and KPIs delivered towards a digital product roadmap

• Experience leading cross-functional project teams in the end-to-end digital product life cycle. Ability to plan and manage digital projects from inception to implementation / transition to BAU, including the discovery phase to identify the problems, requirements and business solutions

• Exceptional stakeholder and relationship management skills with a proven ability to work across multiple tasks and a desire to build strong partnerships

• Experience with digital projects including website migrations with a focus on both content and technical implementation add development and delivery of long-term program roadmaps

• Proactive and forward-looking behaviours to enable effective schedule/resource/risk management

• Strong work ethic with a can-do attitude to work to tight deadlines

• Ability to work in an agile, complex, and rapidly changing environment

About the team

The Department of Customer Service has embarked on a journey to transform the NSW Government into the world's most customer-centric government. We place the customer at the centre of everything we do and are leading the digital strategy for NSW Government.

The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook. On these channels we provide an inclusive, consistent, high-quality experience for NSW Government customers.

The OneCX program is an all-of-government strategy that will see over 450 agency websites migrated onto one single source: We are transforming our customer's digital experience of NSW Government. It is making it easier for customers to access the information they need, without having to understand or navigate the structure of government.

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW

• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts

• Much more than just a job, you can build a career here

• Unmatched opportunities for growth and development

• Make a difference to the people of NSW

• Opportunity to be part of an exciting whole-of-government program

• Lead an effective multi-disciplinary product team and contribute to a high-performance culture

• Work in a fast-paced, agile environment building content based on customer needs and user stories

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 7th of October 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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