Manager Responsive Maintenance, Homes Victoria
5 days ago
THE ROLE
**Are you**:
- Purpose driven and passionate about delivering great outcomes for people, the Victorian community, and the natural environment.
- A customer service, maintenance and/or a facilities management professional with demonstrated experience leading a team to delivery services, implement programs, prepare budgets, procure contractors, monitor progress, and keep stakeholders informed and engaged in a fast-paced and dynamic environment.
- A solution-focused leader with a track record of successfully delivering high value social infrastructure services.
- An exceptional people manager with the ability to lead a team through a time of dynamic change, building a high-performing, outcomes-oriented culture in a supportive, learning-focused environment.
- A great communicator with proven experience in working collaboratively with a range of key stakeholders to achieve good partnerships with government departments, renter and service providers.
At Homes Victoria our vision is More homes for more Victorians. But this is so much more than bricks and mortar. We are passionate about creating great places to live and delivering great services for our renters and the community. That is why the delivery of maintenance services and supporting systems need to be completely transformed to improve renter satisfaction and deliver greater value.
The Manager Response Maintenance is responsible for leading and overseeing the design and delivery of maintenance services for Homes Victoria's housing portfolio. This includes implementing a strong service delivery ethos and program management across all elements of service delivery design, procurement and tenant, community, and stakeholder engagement to ensure services achieve the defined standards and are within budget. As the Manager, you will also be responsible for translating strategic directions into successful service delivery, bringing commercial professionalism and a focus on achieving tenant-oriented and value for money outcomes. The Manager will also coordinate people management, business planning, budget management and reporting tasks.
ACCOUNTABILITIES INCLUDE
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- Oversee local delivery of integrated, multidisciplinary services that provide holistic client outcomes and ensure they meet state-wide departmental and government objectives, budget considerations and community expectations.
- Maintain a comprehensive understanding of maintenance issues impacting the department's clients and investigate and lead critical projects that develop and review policies, professional standards, and operating practices to enhance service delivery, budget effectiveness, efficiency, and improved client outcomes.
- Forge strong connections across the department and with external stakeholders and collaborate on the strategic design and development of departmental objectives that impact state-wide or significant localised service delivery to ensure effective, efficient, and coordinated maintenance services are provided for all clients.
Please open the position description to read more.
VACCINATION REQUIREMENTS POLICYThe department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.
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