Renter Liaison Officer, Homes Victoria

Location: Melbourne | CBD

Job type: Full time

Organisation: Homes Victoria

**Salary**: $72,751 - $88,336

Occupation: Asset Management and Planning

Reference: VG/DFFH/HV/CW/686709

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

**Are you**:

- Driven to deliver exceptional customer service for renters?
- A strong communicator that work with multiple stakeholders to get the best outcome?
- The ability to plan, organise and prioritise work in a fast-paced environment?

At Homes Victoria our vision is simple: More homes for more Victorians. But this is so much more than bricks and mortar. We are passionate about creating great places to live and delivering great services for our renters and the community. That is why the delivery of maintenance services and supporting systems need to be completely transformed to improve renter satisfaction and deliver greater value. The Renter Liaison Officer is the frontline support in an exciting Homes Victoria maintenance pilot exploring a different maintenance delivery solution.

The Renter Liaison Officer is responsible for liaising with and supporting renters through the new maintenance service delivery process as part of the Homes Victoria's Local Maintenance Repair Crew Pilot.

Key components of this role will be:

- To support and improve service delivery of existing providers onsite including security, cleaning, gardening and maintenance works
- Work with renters directly and support local housing offices to improve service delivery.

**ACCOUNTABILITIES INCLUDE**
- Maintain positive relationships with stakeholders to facilitate a partnership approach.
- Assist with provision and oversight of quality, timely, efficient complete maintenance and building services to provide a clean, maintained and safe living environment for residents, staff and visitors.
- Identifying and suggesting/recommending improvements based in engagement with renters and contractors.

**Please open the position description to read more.**

**VACCINATION REQUIREMENTS POLICY**

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy**(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

**A SPECIAL MEASURE PROVISION APPLIES TO THIS ROLE**
(HR to select appropriate Prioritised or Desigantaed statement if a special measure applies, otherwise remove section)
**The **_Equal Opportunity Act 2010_**, provides for lawful 'Special Measure' provisions, therefore the following has been applied to this role.**
This is a Prioritised role - If you have a disability, please apply. You will be given priority consideration.
or
This is a Designated role - Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.