Student Support Officer

Are you passionate about enhancing student success and creating a supportive educational environment? Swinburne College, a joint venture between Swinburne University of Technology and UP Education, is searching for a dedicated Student Support Officer to help students achieve their academic and personal goals.

At Swinburne College, we deliver foundation and pathway programs, including Foundation Year, UniLink diplomas, and ELICOS courses. These programs empower both international and domestic students to meet university entry requirements, transition smoothly from post-secondary to higher education, and improve English language proficiency. As a part of Swinburne University, we pride ourselves on being a globally recognised and agile institution, responsive to the evolving needs of our students and the world.

As a Student Support Officer, you will play a vital role in the student journey. Reporting to the Director of Student Experience and Support, you will coordinate and implement tailored student support services. By collaborating with teachers to develop individual support plans, you will ensure that students receive the guidance they need to succeed academically and personally. Your efforts will also uphold compliance with educational standards, furthering our commitment to excellence.

If you’re ready to make a meaningful impact in a dynamic and innovative educational setting, Swinburne College invites you to join our team. Help us shape the future of education and support students as they work toward their dreams.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Strong communication and interpersonal skills, capable of engaging and motivating students and working collaboratively with staff, students, and stakeholders to deliver high-quality support services.
- Strong communication and interpersonal skills, including demonstrated cultural sensitivity.
- Evidence of strong client/ student focus and customer experience skills in dynamic, fast-paced work environments requiring high levels of confidentiality to be maintained.
- Demonstrated ability to work effectively both autonomously and in a team environment.
- Proactive Problem-Solving: Demonstrated ability to anticipate potential issues and take the initiative to resolve them.
- Relevant experience in an administration role.

**Qualifications**
A relevant degree in education, student support, or a related field (preferred) or equivalent experience in a similar role.

**This position is open only to applicants who have work rights in Australia

**About Swinburne College**
At Swinburne College, we help students take the next step towards their destination degree to reach their full potential. Our pathway and English language courses help students develop their academic and English language skills in order to meet university entry requirements - no matter where they are in their study journey.

Our students receive targeted and personalised support and learning from experienced educators who specialise in pathway delivery - helping them to develop fundamental academic skills for immediate and future success.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click **‘apply’** and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Thursday 12 December 2024, at 11.00pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Science in Australia Gender Equity (SAGE) at Swinburne**
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-202