Engagement Officer

**Job description**

***:
**Engagement Officer**:

- Aged Care Services | Aged Care
- Closing date: 23/10/2024

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

**About the role**

This role is a full-time permanent role based in Maddington

The **Engagement Officer** role supports our Home Care team by:

- Working with the Manager Strategic Growth, and the wider Home Care Team to identify, screen and engage with clients accessing all Home Care, Department of Health, aged care funded, programs.
- Liaising with Home Care Coordinators to handover client information and documentation prior to client intake to MercyCare.
- Engaging in effective internal and external stakeholder communications using a variety of communication channels to promote Home Care services.
- Preparing for aged care sector expos and events.
- Conducting phone calls and other engagement activities with potential clients.
- Monitoring the My Aged Care Provider Portal to monitor and engage with CHSP clients who are approved for a Home Care Package.
- There may be occasional travel to client homes or to attend promotional events.
- Undertaking additional duties as required by the Manager Strategic Growth.

If this sounds like you, please join us to share your knowledge of aged care services and a desire to support people through life’s journey.

**About you**

You’ll share our values and want to make a difference in the lives of others. Your key experience will include:
**Essential**:

- Relevant experience in a fast moving administrative or customer service role
- Understanding principles of relationship management and stakeholder engagement
- Ability to prioritise workload and meet deadlines.
- Excellent interpersonal skills and participation as an active member of a team
- Excellent computer skills including Microsoft Word, Excel and Outlook
- National Police Clearance (obtained within the last six months)

**Desirable**:

- Certificate III in business, administration, marketing or customer service
- Driver’s license

**About the benefits**

Along with joining a Western Australian community focused organisation, you’ll have access to:

- Salary sacrificing/packaging options up to $18,000.
- Employee Benefits & discounts (including Childcare if you have little ones)
- Options to purchase additional leave to support work/life balance.
- Supportive work environment with development and training
- Employee Assistance Program

**To Apply**

**_At MercyCare, every person matters._**
- With our 175-year legacy extending back to the Catholic Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values - respect, integrity, compassion, justice, excellence, and courage._