Product Support

1 week ago

Maddington, Western Australia 2MT Mining Products Pty Ltd Full time $60,000 - $90,000 per year

Are you looking for a change in career or to get off the tools? This role could be the new direction you may have been looking for.

Are you a mechanically minded problem solver that is looking to branch out and take control of a designated product support and sales territory?

Do you like to work autonomously, with a daily change of scenery, whilst providing solutions to customers with class leading products, support, and technical services.

2MTMining Products is an established wear parts consumables supply company priding itself on delivering quality wear parts and industry leading designs to the mining, quarrying, earthmoving, and agricultural industries.

2MT Mining Products have an opportunity for a self motivated and dedicated individual to join our growing support team. We are currently seeking to fill a role of Product Support representative to service the South West and North Coastal Pilbara regions in Western Australia.

Reporting to the – National Sales Manager you will be responsible for customer support and client relationship aspects of the 2MT Mining wear parts consumable business.

You will have a dedicated support territory, be a specialist in your field, marketing a range of unique world class products; ground engaging tools (GET), bucket protection systems (BPS), blades and edges (B&E), wear plate (2TUFF), and direct replacement parts (DRP) products. Depending on your industry knowledge and depth of experience you will have the ability to add additional products to your customer portfolio.

The role includes a fully maintained company 4WD vehicle, Laptop & Mobile Phone. 2MT Mining Products is committed to providing additional training for the right applicant if required.

Duties Include:

  • Responsibility for sales and product support for nominated territory, servicing existing mining wear parts customers and developing new business within the territory.
  • Be the key point of contact for all customer related enquiry for the nominated territory.
  • Ability to track, monitor and report on wear parts e.g., GET, BPS, 2TUFF, product performance on a regular basis.
  • Ability to collate data and present reports to site senior management personnel.
  • Responsibility for management of stock at sites that form your nominated territory.
  • Ability to complete accurate and timely in-house reports through the company (CRM) Customer relationship Management System
  • Ability to travel and work on a week in week out basis from our Maddington office.

Ideally the successful candidate will possess:

  • A commitment to work safely, comply with site safety standards, compliance with mine working procedures and ensure a safe and environmentally healthy workplace.
  • Experience in mining industry, along with a good understanding of tracking and monitoring of related products.
  • Demonstrated competency in MS Excel, MS Word, MS PowerPoint, and MS Outlook.
  • Excellent customer relationship, interpersonal and communication skills.
  • Trade or mechanical engineering background is desirable.
  • Extravert with an optimistic personality.

If you are an individual who is looking to get off the tools with the right attitude and a motivated self-starter, dedicated and eager to learn, work and grow your career in a growing dynamic business that promotes a team environment and willingness to succeed please apply through the seek platform.

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