Quality Assurance and Compliance Officer

2 weeks ago

Maddington, Western Australia Companion Mental Health and Disability Services PTY LTD Full time $60,000 - $90,000 per year

Companion Health is a registered NDIS provider based in Perth, committed to delivering high-quality, client-centred care for individuals with diverse needs throughout the Perth metropolitan area.

Our team is driven by compassion, professionalism, and a commitment to continuous improvement. We are now seeking a passionate and detail-oriented Quality Assurance and Compliance Officer to help us maintain and enhance our standards of excellence.

About the Role

As our Quality Assurance and Compliance Officer, you will play a key role in ensuring Companion Health meets all regulatory, accreditation, and quality requirements. You will oversee quality systems, conduct internal audits, prepare for external audits and manage compliance processes, and drive continuous improvement initiatives across our services.

This is an exciting opportunity for a proactive professional who thrives in a dynamic environment and enjoys creating systems that improve outcomes for clients and staff.

Key Responsibilities

  • Lead and promote a culture of continuous quality improvement across all services.
  • Develop, implement, and review quality management systems and improvement plans.
  • Conduct internal audits and compliance reviews to ensure alignment with NDIS Practice Standards, ISO standards, and legislative requirements.
  • Support our staff and management teams with guidance on compliance, quality systems, and risk management.
  • Investigate and respond to client feedback, complaints, and incidents, ensuring root cause analysis and corrective actions are implemented.
  • Maintain and update organisational policies and procedures in line with best practice -and current legislation.
  • Oversee systems and processes for privacy, record management, and data protection.
  • Provide reports, insights, and recommendations to management on quality and compliance performance.

About You

You are a motivated, solutions-focused professional with an eye for detail and a passion for quality improvement. You enjoy working collaboratively, influencing others positively, and supporting continuous learning across an organisation.

To be successful, you will have:

  • A tertiary qualification in Quality Management, Risk Management, Auditing, Business, or a related field.
  • Experience in quality assurance, compliance, or risk management, ideally within the disability, community, or healthcare sectors.
  • Strong knowledge of NDIS Practice Standards, and relevant legislation.
  • Excellent written and verbal communication skills.
  • A proactive approach to problem-solving and stakeholder engagement.
  • High ethical standards, professionalism, and attention to detail.

Why Join Us

  • Be part of a purpose-driven organisation that values quality, care, and integrity.
  • Work within a supportive, collaborative, and inclusive team environment.
  • Opportunity to shape systems that truly impact people's lives.
  • Ongoing professional development and training.

If you are a passionate and detail-oriented Quality Assurance and Compliance Officer, we encourage you to apply and become part of a team that makes a real difference.

Join Companion Health today and help shape a more inclusive future for people living with disability.

Only shortlisted applicants will be contacted.

The company reserves the right to interview and appoint prior to the closing date.

Closing date: 13 November 2025

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