Ndis Quality Governance and Compliance Manager

**NDIS Quality, Governance and Compliance Manager**

**About Us**

**Care I Wish** is a registered NDIS provider that prides itself on its professional and diligent approach to giving quality support that is the best standard of service in the industry.

We work with participants in formulating a goals approach strategy to their development, which is enshrined in their support plan. We aim to reach the goals set out in that plan to ensure participants develop to their full potential.

Our strong focus on quality delivery of supports together with our process driven work means our clients recognise our strong brand and associate our service with high achievements and professionalism.

To ensure our continued success, Care I Wish senior management also recognises the need to provide thorough support to our entire team to ensure they work in a supportive environment with the mentors and personnel that will help them achieve their career objectives, a great work environment and work satisfaction.

**About the role**

The Quality, Governance and Compliance Manager, is responsible for maintaining and implementing procedures to ensure Care I Wish operates in accordance with standards laid by the NDIS quality and safeguards commission, leading accreditation, reviewing policies and risk management for Care I Wish Pty Ltd. The position reports to the Director, has no direct reports and will be responsible for working very closely with HR Manager, Administration Manager, Finance Manager, General Manager - Operations and Services Delivery Managers.

**Qualifications & Knowledge/Experience**
- Experience working in audit or preparing for certification/ accreditation of a community services or healthcare organisation
- An understanding of quality management systems including continuous improvement, internal auditing practice and the ability to coordinate schedules
- An understanding (or ability to rapidly understand) the legislative and regulatory environment for disability support services
- Knowledge of the DHHS, NDIS and Quality and Safeguarding Framework would be an advantage
- Ability to collect and analysis data for reporting purposes.
- Experience with computer database system
- Attention to detail and time management skills
- Ability to work to timeframes Behavioural Competencies
- Experience with using platforms such as Proda and RIDS to report the use of restrictive practices
- Ability to build and maintain effective relationships with a variety of stakeholders, within operational structures
- Enthusiastic, strives for excellence and executes consistently in line with organisational goals
- Ability to approach change with positivity
- Communicates fully and openly and treats others with respect

**Key Responsibilities**

The Quality, Governance and Compliance Manager’s key responsibilities include:

- ensuring organisational policies and procedures are compliant with all current accreditations
- leading accreditation activities with external auditors
- undertaking and reporting on regular internal audits
- identifying opportunities for continuous improvement
- developing and implementing process improvements in accordance with compliance requirements
- writing policies, procedures and reports as required
- undertaking risk assessments at an organisational level
- managing and maintaining Care I Wish’s relevant frameworks and registers
- ensuring procedures are in accordance with the current NDIS standards
- supporting activities relating to tendering opportunities, including developing the written submission and presentation to stakeholders
- project management as required

**About you**

To be considered for this rewarding role you must you MUST
- currently live in Australia
- have experience in accreditation for NDIS, Human Services Quality Framework, National Standards for Mental Health Services and Registered Training Organizations
- have a working knowledge of compliance requirements within the sector
- be available to travel from time to time
- have experience in writing policies, procedures and report
- have a proven track record, in a lead role, in successful accreditations
- be able to work within a cross-functional and multi-discipline team
- have persuasive written and excellent presentation skills
- have strong business acumen

**Eligibility Criteria**
- Proof of Right to work in Australia.
- National Police Check.
- Have Relevant Qualification
- Their own TFN number.
- Covid-19 Vaccination Certificate
- Photo ID such as their driver licence
- NDIS screening check

Schedule:

- Monday to Friday