National Manager

Join LifeFul as our National Manager of Daily Living

Based predominantly in Melbourne with availability to travel Nationally as required, this is a role where you will lead with purpose

This role ideally requires flexibility to work 7 days a week, as needed. In return, we also offer flexibility to support your work–life balance. On-call allowance and all other applicable allowances will apply.

You'll inspire and support our teams to deliver person-centered care that truly changes lives. This role is more than operations — it's about building connections, driving growth, and empowering people with disabilities to live the best life they're capable of. If you're a values-led leader who thrives on collaboration, innovation, and making an impact, we'd love to hear from you.

About LifeFul:

At LifeFul, we believe every person deserves to live a full, rich, and meaningful life. We work alongside NDIS participants to build capacity, improve independence, and connect with their communities. We live by our values: Risk. Excellent. Accountable. Live. Initiate. Serve. Team. Innovate. Credible.

PURPOSE: To listen, understand, and challenge our clients to live the best life they are capable of, by finding the best pathways to their chosen outcomes. Giving voice to those unable to speak and skills and confidence to those who can.

VISION FOR SOCIETY: A nation that full heartedly embraces participation & inclusion in our communities & respect for difference. People with disabilities are appreciated as a natural part of our diversity.

VISION FOR LIFEFUL: A national presence consistently demonstrating our values & where every client sees & believes in their potential & pursues the best life that they are capable of.

What YOU will DO

We are looking for a LEADER, someone who can bring people together and make things happen In this role you will work alongside the CEO, Finance, Talent and a Multi-Disciplinary leadership team to guide and grow our services across Australia. You'll support our teams to deliver quality, person-centered care, while also driving new opportunities and building strong community connections.

• Lead and inspire Daily Living teams through coaching, mentoring, and ongoing support, building a culture of collaboration, accountability, and growth.
• Conduct meaningful performance reviews and development pathways, helping staff reach their full potential while aligning with LifeFul's values.
• Champion person-centered care, ensuring NDIS plans, participant goals, & preferences, including gender and cultural considerations are at the heart of everything we do.
• Partner with Multi-Disciplinary Teams such as OTs and Behaviour Support Practitioners to implement Behaviour Support Plans, monitor restrictive practices, implement Assistive Technology and Home Modifications, and provide high-quality, hands-on support.
• Be the face of LifeFul in Meet & Greets, client communications, and stakeholder partnerships, creating genuine, trust-filled relationships.
• Partner with Talent Acquisition Manager with recruitment, onboarding, and staff allocation to ensure the right people are in the right place, delivering exceptional support.
• Partner with the Finance Manager to manage budgets, resources, & service requests, making sure every dollar supports safe, high-quality, person-centered care.
• Drive continuous improvement across operations—rostering, resource management, reporting, and compliance—with attention to efficiency, safety, and outcomes.
• Oversee training and development, ensuring staff complete mandatory and role-specific programs, and fostering a learning-focused, supportive team.
• Collaborate on strategic growth, market opportunities, and service expansion, contributing to LifeFul's position as a leading NDIS provider.
• Monitor competitor services, industry trends, and emerging opportunities to inform innovation, service offerings, and LifeFul's market positioning.
• Build strong partnerships with SDA providers, community organisations, and sector networks to enhance participant housing, support options, and outcomes.
• Lead by example and promote best practice and operational excellence in delivering personal care, domestic support, respite, social engagement, transport, and other daily living services.
• Manage Compliance and accurate documentation by ensuring all client-facing hours, records, and care plans are accurately documented and billed in line with NDIS requirements.
• Respond flexibly and decisively to urgent scheduling, rostering or participant needs, demonstrating leadership and care in real time.

Qualifications and Experience:

• Relevant Qualifications: Certificate IV or higher in Disability, Community Services, or Leadership/Management, or equivalent experience in a disability support setting.
• Proven Leadership: 2+ Experience leading and developing teams, with a strong track record of mentoring, coaching, and fostering a positive, values-driven culture.
• Person-Centered Expertise: 5+ years Demonstrated ability to deliver high-quality, person-centered support, including experience with NDIS plans and complex care needs.
• Collaborative & Strategic: Experience working with leadership teams and stakeholders, including Finance, HR, and external partner to drive operational excellence and service growth.
• The Right to Work in Australia
• All Relevant and Mandatory Checks (NDIS Workers Screening Check, Working with Children Check, all required NDIS Commision Training Modules, First Aid and CPR and any other required certifications).
• Full Driving License and Comprehensive Car Insurance

Personal Attributes you will need:

The ideal candidate will align with LifeFul's values and NDIS standards, demonstrate strong communication, organisation, and problem-solving skills, and be passionate about participant-focused support. They will bring initiative, accountability, and professionalism, working effectively both independently and within a team.

Why Join Us?

We offer an excellent salary and remuneration package, along with KM reimbursement, flexible working options (including flexible hours, hybrid and remote arrangements), and access to free online training to support your growth. You'll also enjoy career development opportunities, discounts on utilities, shopping, and travel via Employment Hero, plus the provision of a phone and laptop to help you succeed. Our recognition and rewards program, team-building days, and Employee Assistance Program (EAP) further ensure you feel supported, valued, and connected as part of the LifeFul team.