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Customer Service Officer

2 weeks ago

Para Hills, Australia AMA Collision Full time

Permanent, full-time position. Monday to Friday - get your weekends back
- Grow your customer service skills with our great team in the automotive sector
- Showcase your administration skills with a long term postion.

RPM Para Hills is one of the leading automotive repair workshops in our area. With our 20 strong team, you will be well supported and have access to the latest equipment in repair technology. We are a large, spacious facility where you will have room to do your best work.

RPM is part of the AMA Group - the industry leader for collision repair. With our large network of facilities, you can go anywhere.

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join the team at RPM Para Hills

This position is permanent position, Monday to Friday, 40 hours per week.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support including customer bookings and invoicing. A professional phone manner and positive attitude a must.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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