Customer Service Officer

4 weeks ago

White Hills, Victoria, Australia AMA Group Ltd Full time
Overview

Join to apply for the Customer Service Officer role at AMA Group Ltd.

We're looking for a Customer Service Officer to join our dedicated team. This is a fantastic opportunity for someone who enjoys delivering exceptional customer experiences and working in a collaborative, fast-paced environment.

The Role

Customer Service Officer at AMA Group Ltd in our automotive repair environment. This role focuses on delivering excellent customer experiences and supporting the repair process through effective communication and coordination.

Key Responsibilities
  • Ensure a welcoming and customer-friendly environment
  • Greet customers upon arrival
  • Keep customers updated throughout the repair process, including estimated completion times
  • Follow up to ensure customer satisfaction with our service
  • Manage communication via phone and email
  • Assist with inventory management (parts, paint, consumables, etc.)
  • Liaise with insurance providers regarding claims and repair updates
About You
  • Previous experience in a customer service role
  • Professional, approachable, and confident in building strong relationships
  • Proficient in computer systems and communication tools
  • Excellent written and verbal communication skills
  • Strong organisational skills and ability to meet tight deadlines
  • A team player who works effectively with others
What We Offer
  • Reward and recognition programs
  • Ongoing training and career development opportunities
  • Referral bonuses for bringing new talent into the team
  • Staff discounts on parts and tools
  • Supplied uniforms
  • Access to 24/7 professional counselling for you and your immediate family

We understand that flexible working arrangements are important and are open to discussing options for this role or others across our organisation.

At AMA Group, we believe it's our people who drive our success. We celebrate individual strengths, foster diversity, and provide opportunities for growth—empowering our team to build meaningful and rewarding careers.

We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds and identities.

Ready to take the next step in your career?
Apply now or call us for a confidential chat on

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries
  • Automotive

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