Customer Service Officer

1 day ago

Seven Hills, Australia Ecomed Trading Full time

**Customer Service Officer** **"Seeking an enthusiastic customer focused person to join our team at Seven Hills. Friendly office atmosphere, quality products"** About Us: At ECOMED, we are proud to be a leading distributor and service provider in the healthcare market, representing some of the world’s most respected manufacturers of medical devices. We foster a friendly office atmosphere and are committed to delivering quality products, making ECOMED an excellent place to work. Position Overview: We are seeking an enthusiastic and customer-focused individual to join our team. This role provides an opportunity for career growth within the company, ideal for someone eager to advance in a dynamic environment. Key Responsibilities: - Answer and distribute incoming calls - Develop strong product knowledge (ongoing training provided) - Respond to customer product inquiries - Build strong relationships with our resellers - Support and back up external sales representatives - Process orders and invoices - Perform data entry and manage quotations - Assist with marketing creation and distribution We are looking for someone who embodies the following characteristics: - Ability to grow with the company and willingness to take on various responsibilities - Enthusiastic and eager to learn - Strong command of the English language - Intermediate to advanced skills in MS Word, Excel, and Outlook - Reasonable keyboard speed with attention to detail and accuracy - Strong organizational skills - Experience in the healthcare devices market is advantageous but not essential - Marketing experience is also advantageous but not essential **Benefits**: - Friendly office atmosphere - Opportunity for career growth - Plenty of on-site parking If you are ready to join a growing company and make a positive impact, we would love to hear from you Pay: From $50,000.00 per year Schedule: - Monday to Friday - No weekends **Experience**: - Inbound call centre: 2 years (preferred) - Outbound call centre: 2 years (preferred) - Customer service: 3 years (preferred) Work Authorisation: - Australia (required) Work Location: In person

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