Operations Manager

1 week ago

Abbotsford, Australia Care Connect Full time

Posted: 17/09/2025

Closing Date: 14/10/2025

Job Type: 1. Permanent - Full Time

Location: Abbotsford

Job Category: Direct Care

**Operations Manager - Direct Care Services**

**_Do you want to have a positive impact on increasing our Home Care workforce?_**

**About the role**

The Operations Manager will oversee the delivery of high-quality client services, ensuring that Care Connect’s Direct Care Operations run smoothly and efficiently while meeting organisational goals. This role is also responsible for scaling up direct care service hours and meeting other nominated KPIs / targets including staff FTE, staff mix and staff turnover.

This is a full-time permanent role, which will involve overseeing delivery of high-quality client services, leading a dedicated team and ensuring that Care Connect’s Direct Care Services run smoothly.

Key areas of focus for the Operations Manager include:

- Operations
- Team leadership
- Financials
- Project participation Health, safety, security, quality and risk management

**About you**

To be successful in the Operations Manager role, you will be able to meet the following requirements:

- Deep experience in the operations of a Home Care business (aged care and/or disability)
- Ability to learn quickly and adapt to changing business environments
- Strong focus on delivering quality solutions for the client and other key stakeholders
- Proven leadership skills and the ability to nurture a cohesive team
- Knowledge of relevant legislation and the ability to within a legislative framework
- Excellent interpersonal and communication skills
- Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
- Strong attention to detail and accuracy by being thorough, methodical and systematic
- Strong data and analytical skills

**Qualifications -**_the specific qualifications and business experience need for the role_
- In the absence of a completed qualification, a minimum of 3 years’ experience in a related field and in leadership

**What’s in it for you?**
- **Salary Packaging**: Maximise your take-home pay with generous not-for-profit benefits.
- **Flexibility**: Enjoy hybrid work options and a supportive team culture.
- **Growth & Development**: Access ongoing training and career development opportunities.
- **Wellbeing Support**: Benefit from our Employee Assistance Program, discounted health insurance, and wellness products.

**How to Apply

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