Service Desk Officer

5 days ago

Melbourne Northern Suburbs, Australia HAYS Full time

Windows | Network | Server | Active Directory | M365
**Position Overview**
One of the Federal Government agencies is seeking talented IT-minded people to join the Service Desk (SD) team to aid in the delivery of effective and timely IT support.
**Responsibilities**
- Deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or requests with a focus on quality over quantity.
- Conduct analysis, classify, and forward service tickets to relevant support groups via the service management toolset.
- Develop and maintain relationships by contributing to virtual teams across the IMT model to ensure the delivery of best practice service.
- Contribute positively to stimulate and promote a team approach, and develop sound working relationships with clients on a day-to-day basis as a representative of the agency.
- Keep management and other team members informed of progress and issues.
- Identify tasks/issues that cannot be resolved and escalate them to senior staff and/or Technical Specialist Teams.
- Develop, maintain, and expand individual skills which are of benefit to the services delivered by IMT and that contribute to the skill set of the CSD team. Adhere to the spirit and practice of agency’s Code of Conduct, Health, Safety and Environment plans and policies, Diversity initiatives and Zero Harm goals.

**Selection Criteria**
- A formal tertiary qualification in an Information Technology field, or equivalent Information Technology experience.
- Demonstrated experience in a level 2 remote IT support role, supporting a broad range of IT services including:

- AD/Exchange object creation/manipulation
- Network services, both local and wide area
- Videoconferencing/IP telephony services
- Microsoft Windows-based workstation environments in an Active Directory framework
- PC hardware and software installation, configuration, and troubleshooting
- Current Baseline security clearance issued by Australian Government Security Vetting Agency; (Current NV1 clearance desirable).
- A strong service delivery focus, including excellent oral and written communication skills and effective interactions with clients regardless of their levels of IT skill and experience.
- A proven track record as a team player showing initiative, self-motivation, plus an ability and willingness to perform with mínimal supervision and follow defined procedures accurately and consistently.
- Ability to collaborate with other teams in order to achieve operational objectives, including assistance with undertaking project work with technical services teams for new installations, upgrades, configuration and troubleshooting.
- Strong organisational skills, including the ability to multitask.

2879350

  • Service Desk Officer

    5 days ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Exciting new opportunity in Melbourn'es Norther Suburbs **Your new company** Your new company is positioned within the Local Government sector, based in the northern suburbs of Melbourne. We are actively seeking an accomplished Service Desk Officer to join the team and take the next step in your career with an exciting new contracting opportunity. **Your...

  • IT Service Desk Manager

    3 days ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    IT Service Desk Manager job available at growing MSP | Melbourne North-West | Permanent | ASAP **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Manager for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Service Desk Analyst

    1 week ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Experienced Service Desk Analyst | L1 & L2 | MSP | Up to $90,000k + Super | Northern Suburbs 2nd Level Technical Support - Large client base and latest technology support - Supportive culture with training and collaborative team - Permanent role with competitive salary on offer IT Technical Support Analyst job available at growing MSP | North-West |...

  • IT Service Desk

    24 hours ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Robert Half is recruiting for a Service Desk Support Analyst to join a well-known market leading education provider. **The Company** Our client is a well-known education provider in Melbourne that has been providing education to Prep to Year 12's for over 90 years. *** **The Role** **Key Responsibilities include**: - Provide level 1 & 2 technical...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Full time

    Immediate Start - CBD Location Our client, a large Australia wide Not For Profit, seeks an ICT Service Desk Officer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure...

  • Service Desk Analyst

    24 hours ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Deliver excellent customer service whilst providing IT support to end-users in a professional setting. **The Company** *** **The Role** Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment. Key responsibilities include: - Administering the...

  • ▷ [15h Left] Service Desk Analyst

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins StNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA!# **About the Role**We have new opportunities available to join us at Service Stream as a **Service Desk Analyst.** This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Australia Full time

    Our client, a large Australia wide Not For Profit, seeks an ICT Service DeskOfficer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure systems and ensure that level 1 issues...