IT Service Desk Manager
3 days ago
IT Service Desk Manager job available at growing MSP | Melbourne North-West | Permanent | ASAP
**Your new company**
A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Manager for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.
**Your new role**
In this exciting new role, you will be:
- Managing a team of 9-10 Service Desk Engineers.
- Providing guidance and leadership in managing, measuring, monitoring and improving the customer support experience.
- Overseeing all major incidents and service requests and taking ownership of business-wide communications.
- Handling escalations of key customers.
- Ensuring a high standard of customer service is maintained throughout the team.
- Developing procedures and processes for the Service Desk.
**What you'll need to succeed**
- Demonstrated experience in a Service Desk Manager or Team Leader role.
- Strong knowledge of Windows Server, Microsoft Exchange, Office 365, Hardware and Network troubleshooting.
- Highly developed troubleshooting and problem-solving skills.
- Experience working within a Managed Service Provider.
- Prior experience working within the Healthcare sector is advantageous.
**What you'll get in return**
Working in an organisation where they develop and grow careers, you will be offered a competitive salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out
**What you need to do now**
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