Service Desk Analyst

4 days ago

Melbourne Eastern Suburbs, Australia Robert Half Full time

Deliver excellent customer service whilst providing IT support to end-users in a professional setting.

**The Company**

***

**The Role**

Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment.

Key responsibilities include:

- Administering the Microsoft 365 (M365) suite of products (Active Directory, Exchange Online, SharePoint Online, OneDrive, Teams)
- Supporting Windows operating systems
- Troubleshooting a range of software issues and undertaking software updates
- Delivering exceptional technical support and operate within specific SLA's
- Providing excellent customer service to the user-base.

**Your Profile**

You will have demonstrable experience in a Service Desk or IT Support role within a busy or enterprise scale environment with a strong customer focus. Experience supporting the following is critical:

- Active Directory
- Exchange
- MDM solutions (InTune, Jamf, SCCM)
- Microsoft Office and Windows operating systems
- MS Teams

In addition to your technical skills the role requires excellent communication skills and the ability to prioritise your work.

Relevant tertiary qualifications and Microsoft and ITIL Foundation certifications would be an advantage.

***

**Job Reference No: 06810-0012755352**:

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