Service Desk Officer

6 days ago


Melbourne, Australia Granite Consulting Full time

Immediate Start
- CBD Location

Our client, a large Australia wide Not For Profit, seeks an ICT Service Desk Officer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure systems and ensure that issues are managed efficiently and escalated correctly where needed.

**Responsibilities**:

- Provide first line support for any information technology issues and problems
- Provide assistance by phone, face to face, and using a ticket management system.
- Set up Active Directory user accounts

Experience
- Demonstrated experience in operating in a fast paced environment with the ability to prioritise and escalate tasks as required using excellent organisational and time management skills



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