Customer Service Officer

Reference Number: S100-25-3109

Closing Date: 21/09/2025

Employment Type: Permanent Part Time

**Part-time Customer Service Officer**
- Permanent Part Time Position 20 hours per week
- $2,793.72 - $3,024.04 per fortnight (pro-rata) + 12% superannuation + weekend & public holiday penalties (when applicable)
- Access to fitness membership programs

Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres. Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.

**About us**:
We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

**About the role**:
To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.

The role will see you meet and greet customers; you will manage the day-to day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, then this role is for you.
- Experience in providing customer service in a high volume fast paced multifunctional environment (Leisure or recreational facilities preferred)
- Experience in a face-to-face and phone based customer service role
- A strong understanding of the principles of excellent customer service
- Experience in cashiering and internal audit requirements
- Highly developed communication and interpersonal skills
- A current Resuscitation Certificate and First Aid Certificate
- Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.
- A current Working With Children Check for paid work.
- Commitment to role modelling our values of respect, integrity, trust, optimism and teamwork.
- Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through **respect**, **integrity** and **teamwork** that we build **trust** and create **optimism** for Campbelltown’s future.

**As a member of our friendly and passionate team, you will receive the following benefits**:

- $2,793.72 - $3,024.04 per fortnight (pro-rata) + 12% superannuation + weekend & public holiday penalties (when applicable)
- Generous professional development opportunities
- Access to the corporate fitness membership program

**Key contact**: For further information on this position please contact Luke Phillips Venue Manager Billabong Parklands 4645 4511

**Applications close**: 21st September 2025

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.