Customer Service

6 days ago

Campbelltown, Australia Rogue Royalty Full time $65,000 - $75,000 per year

Do you love dogs, raw feeding, and connecting with people? Are you the kind of person who can chat easily with customers, give them confidence in their choices, and then whip out your phone to capture a great video or create a post? If so, we want you on our team.

At Rogue Royalty and RogueRaw, our customers consistently tell us they love our passion, our knowledge, and the way we genuinely care about their pets. We're looking for someone who can bring that same energy into our sales and customer experience.

What you'll be doing:

  • Greeting and helping customers in-store and online with warmth, professionalism, and expert product knowledge.
  • Guiding pet owners through our range of premium dog gear and natural raw feeding products.
  • Helping define opportunities for testimonials and feedback when engaging with customer or social media.
  • Creating engaging content – from quick customer highlight videos to product demos and raw feeding tips.
  • Answering customer queries (in person, over the phone, email, and socials).
  • Building strong relationships that reflect the trust and respect our community has in us.
  • Weekdays and alternating weekend shifts.

Who you are:

  • A genuine dog lover with an interest in raw feeding and/or dog training.
  • Friendly, approachable, and confident with people.
  • Stable-minded, can think on their feet and calm under pressure.
  • Professional in your communication – whether face-to-face or online.
  • Comfortable using a phone or camera to capture content and share stories. Editing for TikTok and CapCut or willing to learn would be a bonus
  • Organised, proactive, and happy to jump in wherever needed.

Why join us:

  • Be part of a passionate, growing brand that sets the standard in quality, style, and natural nutrition.
  • Work with a supportive team who love what they do (and love dogs as much as you do).
  • A chance to combine sales, customer connection, and creativity in your role.
  • Staff discounts, training, and opportunities to grow with us.

If you're someone who thrives on people, pets, and creativity, we'd love to hear from you.

Send us your resume (and if you've got examples of videos or content you've created – even better)

Job Types: Full-time, Casual

Pay: $65,000.00 – $75,000.00 per year

Benefits:

  • Employee discount
  • Free drinks
  • Free food

Work Location: In person

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