Sales & Customer Service - Consultant or Manager

7 days ago

Campbelltown, Australia FloorVenue Full time

**Hiring: 2 Customer Service & Flooring Sales Consultants**

We are searching for a customer service and sales consultant who will support customers in their floor purchase journey and provide excellent customer service. Your role will have a strong customer-focus, and you will spend time in the showroom supporting customers in their flooring sales journey.

You will be working 5 or 6 days / week with Saturdays being compulsory.

**The Current Position**

This is the initial scope of work when you commence in your role. Some duties may change and vary depending on the tasks that need to be completed.
- Explaining and selling various flooring, carpet and tile options to the customer
- Writing quotes and presenting appropriate flooring options
- Measuring customers house and calculating the surface area
- Assessing the current flooring situation
- Effectively handling customer objections and closing sales
- Delivering excellent customer service
- Managing day-to-day office operations and administrative tasks.

**Future Opportunities**

We are looking for someone who will grow with us long-term. Here are some possibilities we see as possible:

- You’ll be training and leading new sales consultant employees
- You’ll manage larger commercial customers (home builders, construction companies)
- You’ll take on management responsibilities as a "Showroom Manager”
- You could be the owner of one of FloorVenue's first franchise businesses

**Requirements**:

- Previous experience in sales and /or face-to-face customer service
- Be extremely polite, well-mannered and well-presented
- Be empathetic and able to build relationships with potential customers
- High attention to detail and diligence with quality of work
- Excellent english and communication abilities
- Ability to learn the trade very quickly
- Possess a valid drivers license

**Highly Valued Characteristics**
- Previous experience in the flooring (timber, laminate, engineered, hybrid) industry
- Computer & technology skills (Microsoft Office, Google Apps, ERPs, CRMs)
- University degree or other higher education qualification

**We Provide**
- Base Salary ($50 000 - $70 000) + Bonus
- Potential transportation (car + petrol)
- Opportunities for promotion and personal growth
- Comprehensive on-the-job training

**About FloorVenue**

FloorVenue is a leading Sydney-based flooring supplier and installer. We have been established for almost 20 years and have supplied flooring to thousands of households across NSW. In 2021, we are growing quickly and have ambitious plans for the future. We're committed to our employees as much as you are committed to us.

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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