Customer Service/Administration Officer

2 days ago

Campbelltown NSW, Australia DeeperCare Full time $43,000 - $53,000 per year

We are recruiting for a highly organised and motivated Administration Officer to join our team. The ideal candidate will play a critical role in supporting the smooth operation of DeeperCare by managing day-to-day administrative tasks, coordinating with clients, and maintaining accurate records. This position requires someone with excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

· Provide administrative support to the DeeperCare team, including answering phone calls and emails, scheduling appointments, and maintaining client records.

· Assist with NDIS-related documentation and processes, including service agreements and client plans.

· Maintain accurate and up-to-date databases, ensuring all client information is handled confidentially.

· Coordinate with support workers, clients, and their families to ensure timely service delivery.

· Manage office supplies, prepare reports, and handle invoicing and billing processes.

· Assist with onboarding new clients and support staff.

· Other administrative duties as required to support the efficient running of the office.

· Understanding and respect for cultural diversity and differing abilities

· Assertive and patient communicator

· Committed to learning and implementing new skills

· Capable of working alone and as a valued team member

· Committed to advancing the lives of people with disabilities

Skills & Experience:

· Previous experience in an administration role,

· Excellent organisational and time management skills.

· Strong written and verbal communication skills.

· Ability to handle confidential information with discretion.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with finance software (preferred but not essential as training will be provided).

· A proactive and team-oriented attitude.

· Be able to work independently.

Requirements:

· Working with Children's Check

· Valid NSW driver's licence

· NDIS Workers Check or are willing to acquire one

· First Aid Certificate

· Police Check

Why Join DeeperCare?

Make a meaningful difference in the lives of individuals with disabilities.

Be part of a supportive and inclusive team.

Opportunities for career growth and development.

How to Apply:

If you are passionate about helping others and have the skills and experience, we would love to hear from you

Please send your resume and cover letter to or Apply using this platform.

Job Type: Part-time

Pay: $34.58 – $35.67 per hour

Expected hours: 15 – 22.50 per week

Benefits:

  • Company car
  • Salary packaging

Application Question(s):

  • Do you have a valid NSW drivers licence?

Experience:

  • Microsoft Office: 1 year (Required)
  • Administration: 2 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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