Business Services Manager

2 weeks ago

Sydney, Australia Gallagher Full time

**Overview**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne, and Sydney, and employing over 1000 staff.

We are thrilled to be returning to something that we do incredibly well, as we return to the NSW workers compensation arena we do so with a sense of renewal, excitement, and ambition. Our globality means that we are solid and stable, and our local leadership allows us to innovate and offer you safe structure, unabated support to do your job well and of course an opportunity to be part of something new.

**Role Purpose**

The purpose of this role is to deliver exceptional claims service and leadership under the Icare NSW workers compensation scheme. Play a pivotal role in supporting sustainable business outcomes by working closely with the Senior Leadership Team and providing support to team managers and their teams. The role is responsible for promoting high-level operational and customer support through people leadership, culture building, and the consistent implementation of quality operational practices.

**Key Responsibilities**
- Manage the day-to-day operations of the teams, ensuring compliance with business and Icare expectations whilst maintaining highest client service standards.
- Analyse relevant financial data for the business unit and provide recommendations as to how your teams can contribute to achieve a positive result.
- Investigate and resolve complaints in accordance with company guidelines.
- Establish and monitor compliance and quality reviews of team members.
- Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity
- Lead and inspire Your Teams and internal customers to ensure delivery of targets.

**Experience & Skills**

**Essential**
- Workers compensation and/or claims management experience in a leadership capacity.
- Knowledge of general business and administrative practices and managing cost effective business activities
- Experience in managing performance through qualitative and quantitative metrics.
- Experience in recruiting, developing, and retaining individuals.
- Demonstrated experience in managing and resolving workplace conflict.

**Desirable**
- Tertiary qualification in business or management
- Industry specific qualifications in relevant field E.G PIEF Cert IV Case Management
- GB values its employees and offers a friendly, comfortable working environment that facilitates a work and life balance_
- Be engaged with a high performing and agile team backed by a positive culture and a range of employee benefits. If this sounds like your future career, then we want to hear from you today_

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