Key Accounts Support Officer

2 weeks ago

Coopers Plains, Australia CSR Full time

ABOUT US
CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
THE OPPORTUNITY
CSR have an exciting opportunity for a Key Accounts Support Officer to join our National Accounts Support Team based in Cooper Plains for a fixed 12-month contract (with potential extension).
Reporting to the National Accounts Support Team Leader this role will work with key customers reconciling national accounts whilst managing internal and external stakeholder communication.

**Accountabilities (include but are not limited to)**:

- Managing customers claims in a timely manner.
- Understanding of how customers administration systems and processes operate to effectively resolve issues and remove roadblocks for Customer Service.
- Maintain strong relationships with CSR team members, understanding varying processes and opportunities for improvement.
- Capturing and actioning of service, quality, and pricing complaints in conjunction with State Customer Service team members.
- Support activities which encourage the ‘service excellence' culture.

**About you**:

- Minimum 2 years' experience working in a customer service / accounts environment.
- Basic - Intermediate Excel skills.
- Positive attitude and willing to learn new skills.
- Innovative thinking and problem solving, with strong attention to detail and excellent organisational skills.
- Analytical thinking and information seeking.
- Able to establish strong internal and external customer working relationships.
- Ability to prioritise work and meet tight deadlines.
- A methodical and thorough approach to all tasks.

WHAT'S ON OFFER
- Attractive Salary + Super + Benefits.
- Access to CSR's amazing employee benefits & discounts.
- Work with an established team that is friendly and supportive
- Training and career progression provided.

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

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