
Customer Service Officer
4 days ago
For over 100 years, Shimano has concentrated on precision engineering, innovative merchandise and been a proven market leader in the supply of cycling and fishing products worldwide. As a business we are always looking to improve, create, innovate and resonate not only with our customers but with our internal teams.
The primary responsibilities will include but not be limited to;
- Processing of orders and discussing service requirements including an update of product and service information
- Using cycling knowledge to discuss mechanical related issues
- Providing a proficient after sales service
- Participate at events when & where required
To be successful in this role you will need to have:
- **A core understanding of bicycle mechanics **(essential)**:
- Previous experience in a customer service role
- Retail experience in the cycling industry preferred
- Computer literate
- A can do positive mindset
- Be customer centric and focused to continue to provide a great service to our customers
- A true team player with a can do attitude
- Have full Australian Working rights
- Familiarity of Shimano products
Applications are to include a covering letter outlining your suitability to this role, noting your salary expectations, and attaching your updated resume. Only applicants with full Australian working rights will be considered. An offer of employment is conditional upon the applicant being fully vaccinated against COVID19. Proof of vaccination status is required at the time of accepting the employment offer.
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