Customer Service Officer

6 days ago

Perth, Australia Community Vision Full time

Full-time role for immediate start
- Hourly rate + super + NFP salary packaging
- Supportive onboarding + buddy shifts + formal training

**At Community Vision**

our main goal is to enrich lives through care and inclusion and we are not afraid to push the limits to do so. In fact, you could say we are a little different from your regular care provider.

We are on the lookout for an empathic and enthusiastic **Customer Service Officer **to join our team and empower our customers to live **their life, their way**.**

**As a Customer Service Officer**

you will provide high-quality telephone-based support to Community Vision staff, customers (current and prospective) and their families; including scheduling of customer supports, rostering of support workers and onboarding of new CHSP customers.

With this in mind, we will give you the time and space to build genuine relationships with our staff, customers and their families. In other words**there are no such thing as timed calls here**

You will be passionate about engaging our staff, customers and their families, and find satisfaction from supporting our customers to maintain their independence at home, access social supports in the community and/or achieve their own personal goals.

**Our ideal Customer Service Officer...**

will possess a Cert III in Business Administration (or equivalent) and have (at least) two-year’s experience in a contact centre/customer service role. Experience working in Disability and Aged Care is preferred, however not essential

You will celebrate diversity and culture, promote wellness and reablement through positive relationship building, respect freedom of expression and the independent decision making of our customers.

You will have availability between 6:00am to 6:00pm (Monday - Friday), and possess:

- current National Police Clearance (obtained within last six months)
- current NDIS Worker Screening Check (or willingness to obtain)
- evidence of COVID-19 and Influenza vaccination

Alternatively, call our Customer Service Team Leader; Dee on 1800 968 754 for a confidential discussion.

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