Admin & Project Coordinator (Bilingual

**About the company**

Stamp Loyalty is a globally recognized, award-winning B2B loyalty software company, specialising in digital stamp card solutions for businesses and brands.

Our flagship product, the Stamp Me loyalty app, brings the traditional “Buy 5, Get 1 Free” loyalty card concept to mobile devices. Businesses and their customers worldwide use Stamp Me to reward loyalty and enhance customer retention.

In addition to Stamp Me, we design and manage custom loyalty platforms for large enterprises, partnering with renowned brands such as Samsung, Ego Pharmaceuticals, CHANEL, QV Skincare, and Zoetis.

Due to our continued growth, we are seeking an experienced Admin & Project Coordinator to join our team, based in St Kilda, Melbourne.

**About the role**

We are seeking a highly organised and proactive Admin & Project Coordinator to manage administrative tasks across a range of digital loyalty programs and coordinate key projects.

In this role, you’ll work closely with teams across design, development, marketing, and customer success to ensure seamless execution of loyalty campaigns and initiatives.

We work with international clients, so **fluency in both English and Spanish is required**.

Key Responsibilities:

- Provide administrative support for the development, implementation and management of various digital loyalty programs, including the packing and dispatching of merchandise and loyalty hardware.
- Collaboration with design, development, marketing and customer success teams to coordinate client and internal projects.
- Track timelines, deliverables, and progress using project management tools such as Asana.
- Record meeting notes and coordinate follow up on tasks with the relevant team members.
- Document and maintain records of program performance and details, client feedback, and project progress.
- Communicate project status and updates with internal teams and clients.
- Provide troubleshooting and high-quality customer service to address client enquiries.
- Support the onboarding of new clients.
- Office management, including ordering of office and grocery supplies and general office organisation.

**Skills/Qualifications**
- Fluency in both Spanish and English (essential).
- Proven experience in administration or project coordination, ideally in a digital environment.
- Familiarity with project management software (Asana experience preferred).
- Strong customer service skills and experience dealing with client enquiries.
- Excellent communication and organisational abilities, with a keen eye for detail.
- Ability to multitask and prioritise projects in a fast-paced, dynamic environment.
- Confidence to suggest your ideas, process improvements, lead WIP meetings and follow up independently with team members, if and when appropriate.
- Positive and team-player work ethic.

**Why join us?**
- Be part of an innovative and growing digital loyalty software company.
- Collaborative and supportive work culture with opportunities for growth.
- Lunch provided every Friday.
- Fun and friendly environment.
- Regular social events. We work hard and play hard

**How to apply**

If you’re interested in this role, please submit your CV and a cover letter outlining why you’d be a good fit for this role. Please also tell us what your favourite animal is (we are not judging you on this). If you are not an Australian permanent resident, please indicate what your working rights are (such as Working Holiday Maker, etc). **Applications without a cover letter will not be considered**.

**Job Types**: Full-time, Casual

Pay: $30.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Professional development assistance

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Spanish (required)

Work Authorisation:

- Australia (preferred)

**Location**:

- St Kilda, VIC 3182 (preferred)

Work Location: In person