Duty Manager

Summary

**Hyatt Centric Melbourne**

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere

**Duty Manager at Hyatt Centric Melbourne**

Based on site in Melbourne CBD, the Duty Manager is a vital role within the Front Office Team, responsible for overseeing hotel operations, whilst ensuring all guests’ requests are met efficiently and seamlessly by creating memorable experiences. We’re seeking a passionate leader who is driven to create unforgettable experiences for our guests while nurturing and guiding a dynamic team

**Key Responsibilities**:

- Supervise and inspire the Front Office team, ensuring that every guest interaction is seamless and every service delivery exceeds expectations.
- Assist the Assistant Front Office Manager in creating departmental policies and procedures, implementing Hyatt brand standards and ensuring all are upheld in the ongoing operation
- Assist in driving upsell targets, promotions and events to maximise revenue
- Lead the hotel in the absence of senior staff, responding to guest enquiries hotel wide
- Oversee our elite and VIP guests, creating effortless and unique experiences
- Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer

**Qualifications**:
**About you**:
To be successful in this role you will require the following attributes:

- Previous experience working in a Front Office Team as a Team Leader, Supervisor or Duty Manager within a upmarket or lifestyle hotel environment
- Excellent time management skills with the ability to multi-task and keep calm under pressure
- A natural leader with the ability to coach, mentor, and inspire your team to deliver outstanding results.
- Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times.
- Exceptional interpersonal and communication skills along with strong service recovery skills
- Responsible Service of Alcohol (RSA) Certificate
- Full Australian Driver’s License (international driver’s license may be considered)

**Culture Statement**:
We Are Team Centric

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

**Hyatt Centric employees enjoy, but are not limited to;**
- Complimentary and discounted accommodation across Hyatt Hotels world wide
- Flexible work attire - no stuffy suits with complimentary laundry
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Langlands’ Restaurant and Bar
- Investment in your career development through training, opportunities and mentor-ship
- Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Come work for an organisation that celebrates individuality, empowers everyone to be their best and provides unique experiences to our colleagues and guests. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld, #WorkAtHyatt or #WorldofHyatt