Duty Manager

2 weeks ago

Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

Summary

**About the Role**

To be the first point of contact for internal and external guests, whilst supporting the Rooms Division Manager daily. To oversee the Front Office operations and provide support as required.

**Your Core Purpose will be**:
Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and external guests, while supporting the daily hotel operations.

Duties include:

- Lead the Guest Service Officers to deliver an incomparable service experience
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Maintain guest room inventory
- Coach and train employees to reflect Hyatt Place Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyse, investigate, and resolve guest complaints
- Insures proper staffing levels for customer service goals.
- Manage hotel operations in the absence of senior leadership team
- To be fully conversant with emergency procedures and local legislation

**Qualifications**:
**What we are looking for**:

- Relevant degree in Hospitality is an advantage
- Previous experience as Duty Manager or Team Leader in Front Office
- Previous experience using OPERA PMS is essential
- Knowledge of Outlook and Word
- Demonstrated leadership skills through the ability to train, motivate and develop your Front Office team
- Excellent verbal and written communication skills
- Strong time management with the ability to juggle multiple demands
- Adaptable and able to solve problems quickly
- Demonstrated ability to provide and improve customer service with both internal and external customers.
- A positive, enthusiastic attitude and the ability to work a flexible 24/7 day roster

  • Duty Manager

    6 hours ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494815 **Categories**: Sport and Recreation Casual Duty Manager Salary from $43.66 + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team. The City...

  • Duty Manager

    2 weeks ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** To be the first point of contact for internal and external guests, whilst supporting the Hotel Manager daily. To oversee the Front Office operations and provide support as required. **Your Core Purpose will be**: Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and...

  • Duty Manager

    7 days ago

    Melbourne, Australia The Hotel Windsor Full time

    **About the Hotel** The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our beautiful hotel is looking for a Duty Manager to join our Front Office team. **About the role** This position is ideal for an experienced...

  • Duty Manager

    4 days ago

    Melbourne, Australia Mamasita - HIA Group Full time

    Mamasita - HIA Group - Integral key leader of our senior leadership - Oversee peak service times - Be the face and the reason guests return - Bring the vibe to service - Management and development of team in collaboration with Front of House Manager - Be a key team leader in an ever evolving business, ready to roll for Summer - Who doesn't love Tacos and...

  • Duty Manager

    5 days ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494645 **Categories**: Sport and Recreation Duty Managers (Casual) $42.67 per hour + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team. The City...

  • Buyer

    3 days ago

    Melbourne, Australia Lotte Duty Free Full time

    **ABOUT LOTTE DUTY FREE** **Lotte Duty Free** is one of the world’s leading retailers, operating across 19 locations in 6 countries and 12 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume,...

  • Duty Manager

    2 weeks ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne** Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Duty Manager

    2 weeks ago

    Melbourne, Australia NRMA Motoring & Services Full time

    We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers. At SIXT Australia, we know our...

  • Duty Manager

    3 days ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494138 **Categories**: Sport and Recreation Casual Salary from $41.71 + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the...

  • Duty Manager

    1 week ago

    Melbourne, Victoria, Australia Asda Full time $60,000 - $80,000 per year

    Job TitleDuty ManagerLocationMitchamEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week45SalaryCompetitive salary plus benefitsCategoryStore ManagementClosing Date11 September 2025At Asda, we want you to find your everything. As a Duty Manager, you'll play a vital role in the day-to-day running of our store. You'll be...