Duty Manager

6 days ago

Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

Summary

**About the Role**

To be the first point of contact for internal and external guests, whilst supporting the Hotel Manager daily. To oversee the Front Office operations and provide support as required.

**Your Core Purpose will be**:
Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and external guests, while supporting the daily hotel operations.

Duties include:

- Lead the Guest Service Officers to deliver an incomparable service experience
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Maintain guest room inventory
- Coach and train employees to reflect Hyatt Place Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyse, investigate, and resolve guest complaints
- Insures proper staffing levels for customer service goals.
- Manage hotel operations in the absence of senior leadership team
- To be fully conversant with emergency procedures and local legislation

**Qualifications**:
**What we are looking for**:

- Relevant degree in Hospitality is an advantage
- Previous experience as Duty Manager or Team Leader in Front Office
- Previous experience using OPERA PMS is essential
- Knowledge of Outlook and Word
- Demonstrated leadership skills through the ability to train, motivate and develop your Front Office team
- Excellent verbal and written communication skills
- Strong time management with the ability to juggle multiple demands
- Adaptable and able to solve problems quickly
- Demonstrated ability to provide and improve customer service with both internal and external customers.
- A positive, enthusiastic attitude and the ability to work a flexible 24/7 day roster

  • Sales Manager

    2 weeks ago

    Melbourne, Victoria, Australia Lotte Duty Free Full time $80,000 - $120,000 per year

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • AESOP Counter Manager

    5 hours ago

    Melbourne, Australia Lotte Duty Free Full time

    Overview Location: Melbourne Airport Posted on: 18 September 2025 About Lotte Duty Free Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we...

  • AESOP Counter Manager

    2 weeks ago

    Melbourne, Victoria, Australia Lotte Duty Free Full time $60,000 - $80,000 per year

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • Sales Manager

    3 days ago

    Melbourne Airport, Victoria, Australia Lotte Duty Free Full time $60,000 - $120,000 per year

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • Duty Manager

    7 days ago

    Melbourne, Victoria, Australia San Churro Woodgrove Full time

    Duty Manager and All Rounder Positions at San Churro Woodgrove, MeltonSan Churro Woodgrove in Melton is currently seeking enthusiastic and dedicated individuals to join our team in the positions of Duty Manager and All Rounder. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced café environment, we would love...

  • Duty Manager

    2 weeks ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** To be the first point of contact for internal and external guests, whilst supporting the Rooms Division Manager daily. To oversee the Front Office operations and provide support as required. **Your Core Purpose will be**: Reporting to the Rooms Division Manager, the Duty Manager functions as the first point of contact for all...

  • Duty Manager

    6 days ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** To be the first point of contact for internal and external guests, whilst supporting the Rooms Division Manager daily. To oversee the Front Office operations and provide support as required. **Your Core Purpose will be**: Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal...

  • Duty Managers

    1 week ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    Interested Duty Managers (Aquatic) - Casual VIC, Yawa Aquatic Centre - Rosebud 3939 VIC, Yawa Aquatic Centre - Rosebud 3939Are you passionate about promoting aquatic and leisure activities to the community?Do you possess outstanding people skills?Are you passionate about fitness, love dealing with people and thrive on deliveringAbout the Role We are...

  • Duty Manager

    2 weeks ago

    Melbourne, Victoria, Australia City Of Monash Full time

    **Job no**: 494815**Categories**: Sport and RecreationCasual Duty ManagerSalary from $43.66 + Superannuation**Position Location**: Glen Waverley / Oakleigh / ClaytonAre you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team.The City of Monash is...

  • Duty Manager

    2 weeks ago

    Melbourne, Victoria, Australia Open Pantry Consulting - Ezistreat North Melbourne Full time

    Open Pantry Consulting - EziStreat North MelbourneAs a duty manager at Ezistreat, you will be responsible for overseeing all aspects of our venue, including staffing, event management, and customer service. You'll work closely with our management to ensure compliance with company standards and policies and develop and maintain positive relationships with our...