Insurance Services Representative

6 days ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Insurance Services team as a Insurance Services Representative - Claims Management.**

**We are flexible for this role to be based in Brisbane or Melbourne.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As an I**nsurance Services Representative - Claims Management**, you will be responsible for the case management and completion of a portfolio of claims on behalf of the Trustee. You will be responsible for proactively managing all claim types and claims handling activities from lodgement through to decision by the insurer.

Successful relationship management with all stakeholders including members and their
representatives, employers, insurers, the medical community and other third parties is required.You will be required to establish and maintain professional and collaborative relationships with all parties and liaise with customers in a sensitive and appropriate manner.

You will also proactively manage the progress of claims through resolving any issues preventing claim progress and finalisation. The role will deliver excellent service to Australian Retirement Trust customers and third parties in relation to all claims.

**This role is available as a permanent opportunity.**

**About you**

If this is the right role for you, your skills and qualifications may include:

- Demonstrated experience in claims handling and review based on the associated legislation that operates within the superannuation environment.
- A genuine passion for customer service and the ability to inspire and lead others to outstanding customer experiences.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients’ interests with integrity.
- Exceptional written and verbal communication skills - competent at producing recommendation reports and documentation for internal and external stakeholders.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.
- A high level of technical competence in Superannuation and Insurance.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $240 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

**How to apply

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