Senior Customer Service Representative

6 hours ago

Brisbane, Queensland, Australia Blue Chip SMSF Services Full time

Company Description

An energetic fast past business with exceptional customer service.

Role Description

This is a full-time hybrid role for a Senior Customer Service Representative at Blue Chip SMSF Services. The role is located in Brisbane, QLD, but some work from home is acceptable. The Senior Customer Service Representative will be responsible for managing customer service operations, handling customer inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. The representative will also provide support and guidance to junior team members and contribute to the continuous improvement of customer service processes.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Experience in ensuring Customer Satisfaction and enhancing Customer Experience skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Problem-solving and conflict resolution skills
  • Previous experience in a customer service role is preferred
  • Knowledge of financial services or SMSF industry is a plus
  • Bachelor's degree in Business, Communications, or related field is beneficial

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