Customer Service Consultant – Payment Services

7 days ago

Brisbane, Queensland, Australia Sure Insurance Full time $120,000 per year

At Sure Insurance, we aspire to be the leader in providing our customers with insurance products that are fair, transparent and represent value for money.

We are committed to ensuring that every customer interaction is one that leaves them delighted. We pride ourselves on not operating like your typical insurance company but as part of a community.

What we offer you:

  • An opportunity to be part of Queensland's fastest growing insurance business.
  • Focus on servicing the Customer, not average call times.
  • A sense of pride, when Customers thank you for helping them save big on their insurance.
  • Passionate management team who genuinely enjoy creating a culture that rewards high performance whilst encouraging personal growth and great customer outcomes.
  • A great team where your experience will be truly valued in an inclusive team that embraces diversity.
  • Work life balance, part-time and full-time opportunities available

The opportunity:

You are the face and voice of Sure Insurance and will be the primary point of contact for all Direct Debit and Payment issues for direct Clients, to retain business, including policy payment maintenance, and online assistance as well as the following:

  • Reschedule payments
  • Billing suspension
  • Changing payment methods (email inbox)
  • Updating CC details
  • Ongoing date changes
  • Checking if payments received (FZ and BPAY's)

About You:

  • Insurance experience, preferably Home Insurance
  • An eager approach to Excellence
  • A go-getter attitude with the ability to build rapport with customers and key stakeholders.
  • A team player who wants to learn and grow with the business.
  • Results driven – able to thrive in a fast paced environment.
  • Ability to work autonomously and achieve team results.
  • Good level of verbal communication skills.

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