Customer Service Supervisor Luxury Tapware

1 week ago

Melbourne, Australia Bespoke Career Management Full time

**Sector**:Architectural and Interior products
- **Job Ref**:60686

**About this role**:
**Key Responsibilities**
- Implement departmental KPI’s to drive improved customer experience
- Implement systems and processes that drive employee engagement
- Ensure team members are adequately trained and resourced to resolve customer enquiries at first contact
- Conduct monthly employee 1:1 meetings to drive engagement, gain feedback and develop strategies to promote a culture of open communication
- Reporting to outline departmental performance and highlight areas for improvement
- Drive internal policies and procedures
- Ensure Internal manufacturing schedules align with customer communications
- Assist the Marketing department when required
- Create teamwork, performance-based culture
- Develop, and implement robust systems and procedures to ensure best-practice customer service
- Ensure complaints are resolved quickly and expertly, and escalated when required

**Skills and Experience**
- Certificate or Degree in Business Administration or similar
- 5+ years experience as a customer service supervisor
- Experience in creating management reports
- Personal attributes that support a resilient, empathetic approach to dealing with difficult customers
- Must have a caring, supportive, and professional phone manner
- Ability to effectively delegate, multitask, prioritise, set team targets, and manage time effectively
- Ability to retain and recall important information
- Have good problem-solving skills
- Have excellent written and verbal communication skills
- Polite, friendly, and confident in helping our customers make decisions
- Has the ability to take a bad customer experience and turn it into a good one

**Culture and Benefits**
- Leading Australian Tapware and Fixtures Brand
- Australian Business - designed and manufactured entirely in Australia
- Sustainability at its heart - genuine commitment to sustainability
- Opportunities for internal promotion
- Strong, supportive, sociable work culture
- Northern suburb location
- Monday to Friday

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