Supervisor- Customer Service Ambassadors
4 days ago
Join Us as a Supervisor - Customer Service Ambassador
Join Our Team as a Supervisor - Customer Service Ambassador
Location: Melbourne- Tullamarine
Type: Full-Time
Role Purpose: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.
Key Responsibilities:
- Manage day-to-day operations of the CSA team, ensuring quick support and transportation information for customers.
- Allocate resources and manage headcount to meet business operations and contractual performance measures.
- Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes.
- Assist in the recruitment and selection of new CSA team members.
- Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus.
- Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance.
- Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence.
- Ensure compliance with safety and quality standards, reporting and investigating any issues in CSA operations.
- Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings.
- Perform any other duties as assigned.
Who You Are:
- Proven experience in leadership within large teams, with excellent communication and decision-making skills.
- Knowledge of operational systems and logistics functions.
- Self-motivated with a positive approach to adapting to change.
- Highly organised, capable of prioritising tasks in a dynamic environment.
- Experienced in managing investigations and performance management processes.
- Strong computer skills, including proficiency in Microsoft Office and internal systems.
Why Join Us? Become a key player in promoting the SkyBus service and enhancing customer experiences If you’re ready to lead a team and make a difference, we want to hear from you
Apply Now
We would love to hear from you.
Please submit your Resume and a Cover letter
Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
-
Supervisor- Customer Service Ambassadors
4 weeks ago
Melbourne, Victoria, Australia SKYBUS Full timeJoin Us as a Supervisor - Customer Service AmbassadorJoin Our Team as a Supervisor - Customer Service AmbassadorLocation: Melbourne- TullamarineType: Full-TimeRole Purpose: Are you a dynamic leader with a passion for customer service? We're seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus...
-
Supervisor- Customer Service Ambassadors
2 weeks ago
Melbourne, Victoria, Australia Kinetic Full timeJoin to apply for the Supervisor- Customer Service Ambassadors role at Kinetic3 days ago Be among the first 25 applicantsJoin to apply for the Supervisor- Customer Service Ambassadors role at KineticJoin Us as a Supervisor - Customer Service AmbassadorJoin Our Team as a Supervisor - Customer Service AmbassadorLocation: Melbourne- TullamarineType:...
-
Supervisor- Customer Service Ambassadors
2 weeks ago
Melbourne, Victoria, Australia Kinetic Full timeJoin to apply for the Supervisor- Customer Service Ambassadors role at Kinetic3 days ago Be among the first 25 applicantsJoin to apply for the Supervisor- Customer Service Ambassadors role at KineticJoin Us as a Supervisor - Customer Service AmbassadorJoin Our Team as a Supervisor - Customer Service AmbassadorLocation: Melbourne- TullamarineType:...
-
Supervisor- Customer Service Ambassador
2 weeks ago
Melbourne, Australia SKYBUS Full timeSupervisor – Customer Service Ambassador Location- Tullamarine | Avalon | Southern Cross | Transport Provided Join Kinetic and lead a dynamic customer-facing team that thrives on sales performance and delivering exceptional service. We’re looking for a passionate Supervisor to drive face-to-face ticket sales, motivate a high-performing team, and ensure...
-
Supervisor- Customer Service Ambassador
3 weeks ago
Melbourne, Victoria, Australia Kinetic Full timeOverviewJoin to apply for the Supervisor- Customer Service Ambassador role at Kinetic.Join Kinetic and lead a dynamic customer-facing team that thrives on sales performance and delivering exceptional service. We're looking for a passionate Supervisor to drive face-to-face ticket sales, motivate a high-performing team, and ensure seamless daily operations...
-
Supervisor- Customer Service Ambassador
3 weeks ago
Melbourne, Victoria, Australia Kinetic Full timeOverviewJoin to apply for the Supervisor- Customer Service Ambassador role at Kinetic.Join Kinetic and lead a dynamic customer-facing team that thrives on sales performance and delivering exceptional service. We're looking for a passionate Supervisor to drive face-to-face ticket sales, motivate a high-performing team, and ensure seamless daily operations...
-
City of Melbourne, Australia Kinetic Full timeOverview Supervisor – Customer Service Ambassador Location- Tullamarine | Avalon | Southern Cross | Transport Provided Join Kinetic and lead a dynamic customer-facing team that thrives on sales performance and delivering exceptional service. We’re looking for a passionate Supervisor to drive face-to-face ticket sales, motivate a high-performing team,...
-
Customer Service Ambassador
3 hours ago
Melbourne, Australia SkyBus Full timeJoin Us as a - Customer Service Ambassador! **Join Our Team as a - Customer Service Ambassador!** **Location**: Melbourne - Tullamarine **Type**: Casual **Role Purpose**: Have you got a passion for customer service? We’re seeking Customer Service Ambassadors to provide transport information, customer assistance, passengers and drivers’ safety on all...
-
Student Ambassador
3 weeks ago
Melbourne, Victoria, Australia SSSi Tutoring Service Full timeWe are looking for enthusiastic and motivated Student Ambassadors to join our team.This is a fantastic opportunity for students or recent graduates who are passionate about building networks, promoting educational opportunities, and supporting peers.As a Student Ambassador, you will represent our organisation and help spread awareness about our services...
-
Student Ambassador
3 days ago
Melbourne, Victoria, Australia SSSi Tutoring Service Full time $62,400 per yearWe are looking for enthusiastic and motivatedStudent Ambassadorsto join our team. This is a fantastic opportunity for students or recent graduates who are passionate about building networks, promoting educational opportunities, and supporting peers. As a Student Ambassador, you will represent our organisation and help spread awareness about our services...
