Frontline Communications Coordinator

1 week ago

North Sydney, Australia TPG Telecom Full time

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

The purpose of this role is to develop, plan, and deliver internal communications for TPG Telecom’s frontline employees across our contact centre network in Australia and overseas as well as Retail stores in Australia. In addition to delivering operational communications, you will connect our people with the company’s purpose, ambition, strategy, values, and Spirit.

Reporting to the Frontline Communications Manager in the Internal Communications team, this role works closely with frontline leaders and key stakeholders across the company to ensure coordinated delivery and success. Open to location.

**Responsibilities**
- Create inspiring and engaging internal communications and communication plans for initiatives, including, but not limited to, product and device launches, price changes, procedure updates, customer campaigns, system changes, people initiatives and fraud alerts.
- Lead frontline communications in cross-functional project work, such as go-to-markets, to align and coordinate launch activities.
- Identify and utilise appropriate communication formats, including leader briefing packs, news stories, internal social media posts, videos, and creative assets.
- Manage video or creative asset briefs through to completion with the Digital Content Producer.
- Identify opportunities to streamline and improve the communications experience for our frontline teams.
- Help connect our frontline to the wider business, including TPG Telecom’s purpose, ambition, strategies, and values.

**Knowledge and experience**
- Excellent attention to detail, ability to manage competing priorities, and to work autonomously and as part of a team.
- Ability to plan, develop, and deliver employee communications in a collaborative and professional way within a large organisation.
- High level of integrity, accountability, and commitment to ethical standards, aligned to TPG Telecom’s values.
- Effective communication skills.
- Flexible and adaptable.
- Good sense of humour.

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.
- #LI-Hybrid #LI-DV1_

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