Frontline Rostering Officer

Overview

Join our team of Frontline Rostering Officers and ensure our disability operations run smoothly. This is a contract role in Seven Hills, onsite from 8am to 4pm, Monday to Friday.

Purpose of the Frontline Rostering Officer role

As Frontline Rostering Officer at Achieve Australia, your primary goal is to create and maintain rosters for several of our sites. This is a key role to ensuring our disability support services run efficiently. This role is based at our Seven Hills site and is required to work onsite from 8am to 4pm Monday to Friday.

Why Join Team Achieve?

Working at Achieve is more than just a job. Our team makes a real difference in people’s lives every day and we support our staff too. We create a workplace where everyone feels safe to be themselves. We welcome people from all backgrounds because diverse experiences, languages and cultures help us better support our clients and make Achieve stronger. We’re committed to making sure everyone can take part – whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made. Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS-registered provider.

Role Responsibilities

- Create and manage Master Rosters and coordinate day-to-day rostering requirements across sites.
- Direct and allocate resources as directed by the operation managers, ensuring business processes are followed and exceptions managed.
- Escalate any shifts that are unable to be filled and/or service issues within appropriate time frames and procedures.
- Ensure the information in Rostering System is accurate and up to date at all times.
- Work closely with Service Managers to optimise workforce planning and cost effectiveness.

To be successful in this role, you will need

- Rostering / scheduling / workforce planning experience.
- Knowledge of rostering systems, HR practices and award principles.
- Knowledge and application of Workforce Management Software systems, reporting capabilities, management of queues and activity routing/overflow.
- Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivering on services.
- Demonstrated customer focused communication skills incorporating courtesy, diplomacy, and confidentiality.
- Organisational and time management skills including the ability to prioritise a demanding workload.
- Advanced computer literacy e.g., MS Office and Excel.

Great employee benefits

- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
- Regular training and support to succeed in your role, including paid induction for frontline staff.
- A strong record of promoting from within.

Hiring checks and accessibility

Achieve Australia takes safe hiring seriously. We want to make sure the people we support are safe and well, and we expect all staff to help make that happen. As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

- Reference checks
- National Police check
- NDIS Worker Check
- Working with Children check
- Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

How to apply

To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.

Accessibility and more information

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you. Reasonable adjustments are also available to support staff in their roles beyond recruitment.

If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550. To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

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