Operations Section Leader

7 days ago

Sydney, New South Wales, Australia FrontLine Australia Full time $80,000 - $120,000 per year

Operations Section Leader – FrontLine Australia

Sydney, Brisbane or Newcastle | Full-time | Immediate Start

About FrontLine Australia

FrontLine is becoming Australia's largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider. We're building teams of passionate, dedicated staff, supported by strong leadership, systems, and processes—all focused on providing outstanding service to our clients and customers nationwide.

About the role

We're seeking a highly motivated and experienced Operations Section Leader to lead our Operations and Administrations team. This pivotal role supports and manages a team of Operational and Administrative Team Leaders responsible for customer coordination, service confirmation, compliance and operational process improvement. This role is perfect for someone who is results-driven with a focus on operational efficiency and customer satisfaction. Location is open to candidates based in Newcastle, Brisbane, or Sydney.

Your Day-to-Day Will Involve

  • Lead and mentor a team of Operational and Administrative Team Leaders
  • Oversee and support customer service coordination, confirmation processes and administrative tasks
  • Manage commercial client service schedules and delivery outcomes
  • Identify and implement operational efficiencies and process improvements
  • Ensure timely reporting on service delivery metrics, team performance, and client outcomes
  • Maintain compliance with organisational, contractual, and regulatory requirements.

What we're looking for from you

  • You care deeply about the customer experience
  • You have a growth mindset and a positive attitude
  • Proven leadership experience within a service delivery, customer operations, or field services environment
  • Strong ability to work cooperatively and collaboratively in a team environment, proactively sharing information, however also work autonomously at times
  • Strong administrative and organisational skills with a process-improvement mindset
  • Excellent interpersonal and communication skills, with the ability to lead teams and manage client relationships
  • Strong written communication skills
  • Curiosity and confidence to ask questions when unsure
  • Proficiency with cloud-based tools (e.g. Smartsheet, Xero, or similar platforms) is desirable

Desirable licenses if held

  • Current drivers license
  • Police Check
  • Working with Vulnerable People check

Why Join FrontLine?

  • Full-time role with immediate start available
  • Career growth within a multi-service national organisation
  • Great induction process
  • A competitive salary package to be negotiated with the right candidate
  • Training and development opportunities
  • Healthy work hours – no crazy overtime expectations
  • Uniform supplied
  • A friendly team willing to support you
  • Working at FrontLine is exciting, challenging and rewarding We have a "can do" attitude with all our jobs and are passionate about what we do for our customers.

Ready to join?

If you're passionate about operational excellence and leading teams that make a real difference, we'd love to hear from you. Apply now or reach out to our recruitment team on to find out more about this exciting opportunity.

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