Change and Capability Manager

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent ongoing position**:

- ** Full time, 80 hours per fortnight including an ADO**:

- ** Classification code - HS7**:

- ** Attractive remuneration on offer and various staff benefits**

**The Department - Digital Health Transformation**

The Digital Health division is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies, and through strategic management of information and data across the organisation. The Transformation program is responsible for strategic development and execution, uplifting process maturity and capability and driving change to modernising working practices.

**The Role - Position Summary**

An exciting new permanent opportunity for a Change & Capability Manager has become available within the Transformation function as part of the Digital Health division. We are seeking a highly experienced, enthusiastic and passionate individual looking to focus on the people aspects of the transformation mandate, ensuring its strategic positioning and supporting the execution of operating model improvement imperatives by ensuring employee readiness and adoption across processes, skills, capability and digital technology transformation.

Main responsibilities of this role will include effectively and pragmatically leading the delivery of the transformation change strategy and approach by ensuring consolidated integration and alignment of change impacts, readiness and risks across multiple high priority strategic change initiatives. This role will ensure that impacted staff are engaged and involved in the transformation program as well as specific strategic initiatives and play a key role in employee experience design and realisation of program benefits. Other responsibilities include leading change evaluation, governance and reporting, capability framework embedment, performing change capacity and impact assessments, stakeholder network map development, communications and training, assessing business readiness and adoption monitoring.

**Qualifications and Experience**
- Tertiary qualifications (Bachelor’s/Master’s) in HR, organisational behaviour / psychology or business administration / management, commerce, marketing and communications or project management.
- Formal change certification and knowledge of lean-agile change leadership, PCI, APMG, PROSCI, ADKAR methodologies, tools and techniques or relevant equivalent experience and competency
- Experience in designing and implementing strategic capability development frameworks and programs
- Management consulting and / or in-house transformation / change experience is highly desirable
- Demonstrable change experience working with cross-functional teams as part of large-scale enterprise system implementation programs, with an understanding of health service delivery objectives
- Proven experience with leading and implementing change plans, strategies, stakeholder engagement activities, communications and delivering end-user training across IT transformation portfolios
- Ability to develop creative and visual change learning and communication collateral using modern communication tools (e.g. Pictochart, Animaker, Canva, Powtoon etc.)
- Advanced knowledge and experience with Prince 2, ITIL, Agile CMO, Disciplined Agile Frameworks and SAFe / other Agile delivery methodologies (LPM) with exposure to Scrum, CI/CD and DevOps is useful
- MBA, Lean Six Sigma Green or Black Belt, HCD, Systems / Design Thinking & CX is highly desirable
- Proficient in the Microsoft Office suite (Word, PowerPoint, Project, SharePoint etc.) of products
- Strong strategic analysis and practical problem-solving skills, with excellent judgement and ability to identify and resolve challenging, complex issues to develop change solutions that address root causes.
- Ability to develop and deliver coaching, mentoring and training to small and large groups.
- Proven experience working in close collaboration with a range of internal and external stakeholders to establish a culture that values agility, transparency, experimentation, and continuous learning
- A natural people’s person with an ability to foster collaboration among team members
- Superior interpersonal communication, presentation, negotiation, facilitation and stakeholder management skills
- Pragmatic and diplomatic servant leadership approach with influencing senior stakeholders and executives to adopt best in class change practices to help achieve strategic outcomes
- Meticulous attention to detail, self-starter and commitment to ongoing professional development
- Exposure to Kanban, XP, Lean, Waterfall, AZURE Boards, Rally, SharePoint,