Capability Manager

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
- ** Flexible, hybrid work arrangements** (work from office and home**)**:

- ** Comprehensive staff benefits** including wellbeing support, insurance, retail discounts & more**:

- ** Be part of a Diverse, Inclusive Global Company** that prioritizes its people**

**Join Our Team as a Learning and Capability Manager**

**About the Role**:
Are you a strategic thinker with a passion for developing talent and driving performance? We are seeking an experienced Learning and Capability Manager to join our Victorian Workers Compensation business unit. In this role, you will lead a team of Technical Training Specialists and Capability Specialists to deliver and develop technical training and coaching for claims staff, ensuring competency uplift and supporting operational performance measures.

You will be responsible for strategizing, developing, implementing, and monitoring a comprehensive learning and capability framework. This framework will enhance skills, capabilities, and compliance standards, balancing local operational needs with the national Learning & Capability strategy.

**How you'll make an impact**
**Key Responsibilities**:

- **
Lead and Inspire**:Guide a team of Learning Specialists & Capability Specialists to refine, scale, and monitor the learning and capability framework, ensuring it meets key business performance measures.
- ** Training Needs Analysis**:Conduct thorough training needs analysis to identify capability gaps and develop tailored programs or coaching solutions.
- ** Performance Evaluation**:Establish and track key performance indicators (KPIs) to evaluate the effectiveness of training programs.
- ** Reporting and Insights**:Provide regular reports on training and development metrics to senior management, including learning outcomes, budget utilization, compliance rates, and recommendations for improvements.
- ** Future Planning**: Work closely with operations to anticipate future training needs based on the strategic direction of the business.
- ** Collaboration**:Enhance collaboration across all stakeholders to ensure consistent competency uplift at a local level.
- ** Record Maintenance**:Oversee the maintenance of learning and development records and report on employee progress using GB’s learning management system and competency tracking systems.
- ** Continuous Improvement**:Monitor program effectiveness based on feedback and proactively identify continuous improvement opportunities.

**About you**
**What We’re Looking For**:

- **
Experience**:Proven experience in a similar role with a strong track record in designing, developing, and facilitating technical training to uplift capability.
- ** Leadership**:Extensive experience in leading and coaching high-performing teams through training and development.
- ** Passion**:A genuine passion for developing a culture of empowerment.
- ** Skills**:Strong motivational, analytical, planning, communication, organizational, problem-solving, and decision-making skills.
- ** Project Management**:Excellent project management skills with the ability to manage multiple projects, demonstrating initiative and maintaining document control and data integrity.
- ** Stakeholder Management**:Strong stakeholder management skills, supporting stakeholders through ongoing change and capability journeys.
- ** Data Analysis**:Strong data analytical skills to inform strategic direction and support business needs.
- ** Qualifications**:Relevant tertiary qualification and/or professional/industry-recognized accreditation.

**What We Offer**:

- Flexible Work Hours: True flexible work hours to support work-life balance.
- Staff Referral Incentive: Rewarding staff referral program.
- Ongoing Education: Opportunities for continuous education and development.
- Service Recognition: Awards to celebrate your contributions.
- Employee Assistance Program: Support for you and your immediate family members.
- Staff Benefits Program: Wide range of discounts on offer.
- Community Engagement: Opportunity to give back through our Gentle Bear program.
- Inclusive Environment: A fun, supportive, and inclusive working environment.

**To Apply**:
Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Equal Opportunity: Gallagher Bassett is an Equal Opportunity Employer, and Indigenous Australian applicants are encouraged to appl