Member Growth Consultant

2 weeks ago

Sydney Central Business District, Australia HCF Full time

**About rt health**

rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

In November 2021 rt health merged with Australia’s largest not-for-profit health fund, HCF.

As proud, member-owned organisations, we share a commitment to improving the wellbeing of our members and understand the significant value provided by not-for-profit mutuals. We believe this merger will deliver more benefits and better long-term value for rt members while supporting the viability of the mutual health fund industry.

**About the role**

The Member Growth & Retention Services Consultant is responsible for a variety of inbound and outbound calls. These calls include converting warm membership leads into sales, retaining existing customers and being the first point of contact for membership queries through the contact centre.
- Dealing with correspondence in a timely and accurate manner
- Providing a high level of professional customer service
- Undertaking training, development and multi-skilling as requested
- Ensuring knowledge is maintained in all aspects of health insurance legislation to ensure you comply with the industry “code of conduct”
- Liaising with other team members to ensure member enquiries are resolved
- Ensuring that the fund is represented with the utmost professionalism and that exceptional service is provided to all key contacts and members of those groups
- Achieving Membership Growth targets as per KPI’s
- Other duties as requested by the Manager Membership Growth and Retention

**About You**
- Experience in a phone-based customer service and sales role
- High level customer service and organisational skills
- Health insurance knowledge and experience is desirable, but not essential
- General Insurance knowledge and experience is desirable, but not essential
- Proactive, positive and enthusiastic nature
- Computer literacy / PC skills

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our rt Health team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply

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