Rth - Member Care

5 days ago

Sydney Central Business District, Australia HAYS Full time

**Your new company**
***
There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. The company is a not-for-profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

**Your new role**
***
The Member Growth & Retention Services Consultant is responsible for a variety of inbound and outbound calls. These calls include converting warm membership leads into sales, retaining existing customers and being the first point of contact for membership queries through the contact centre.
- Dealing with correspondence in a timely and accurate manner
- Providing a high level of professional customer service
- Undertaking training, development and multi-skilling as requested
- Ensuring knowledge is maintained in all aspects of health insurance legislation to ensure you comply with the industry “code of conduct”
- Liaising with other team members to ensure member enquiries are resolved
- Ensuring that the fund is represented with the utmost professionalism and that exceptional service is provided to all key contacts and members of those groups
- Achieving Membership Growth targets as per KPI’s
- Other duties as requested by the Manager Membership Growth and Retention

**What you'll need to succeed***
- Experience in a phone-based customer service and sales role
- High level customer service and organisational skills
- Health insurance knowledge and experience is desirable, but not essential
- General Insurance knowledge and experience is desirable, but not essential
- Proactive, positive, and enthusiastic nature
- Computer literacy / PC skills
- Experience in a phone-based customer service and sales role
- High level customer service and organisational skills
- Health insurance knowledge and experience is desirable, but not essential
- General Insurance knowledge and experience is desirable, but not essential
- Proactive, positive, and enthusiastic nature
- Computer literacy / PC skills

**What you'll get in return***
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2688232

  • Member Services Consultant

    2 days ago

    Sydney Central Business District, Australia HCF Full time

    **About RT Health** At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our...

  • Member Services Consultant

    3 days ago

    Sydney Central Business District, Australia HCF Full time

    **About rt health** There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance...

  • Home Care Team Member

    1 week ago

    Cockburn Central, Western Australia Poppy's Home Care Full time $60,000 - $80,000 per year

    At Poppy's Home Care, we're not just another care provider — we're a close-knit team built on trust, compassion, and genuine relationships. As a family-owned service, we care deeply about the people we support and the dedicated team members that support them every day.We're growing, and we're looking for warm, thoughtful people who want to make a real...

  • Member Growth

    2 days ago

    Sydney Central Business District, Australia HAYS Full time

    Customer Service role for leading Insurance company. CBD location, with WFH Flexibility. Paying $67k + Super **Your new company** Founded in 1932, this is one of the largest non-profit health insurance companies, they believe in their members and give more benefits back for every dollar paid into premiums. Busy and growing company that has a fantastic brand...

  • Cleaning Team Member

    2 days ago

    Perth Central Business District, Australia Assetlink Full time

    **Assetlink’s Purpose**: Established in 1993, Assetlink is an Australian owned facilities services provider with over 2,500 people serving over 1200 customers nationwide. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the...

  • Team Members

    1 week ago

    Perth Central Business District, Australia Grill'd Healthy Burgers Full time

    Looking for team members for Grill'd Brookfield Place. Looking for those who like to have fun in a team and with guests, taking pride in providing outstanding experience and contributing with care to team culture and our impact in local community. Previous experience preferable but looking for great behaviours, we will happily work with the right people to...

  • Team Members

    5 days ago

    Perth Central Business District, Australia Grill'd Healthy Burgers Full time

    Looking for team members for Grill'd Brookfield Place. Looking for those who like to have fun in a team and with guests, taking pride in providing outstanding experience and contributing with care to team culture and our impact in local community. Previous experience preferable but looking for great behaviours, we will happily work with the right people to...

  • Concierge Personal Care Worker

    2 weeks ago

    Central Coast, Australia Prestige Inhome Care Full time

    Permanent Full-time, Part-Time or Casual positions available - Central Coast Region - Long shifts required to ensure consistent staffing for our clients The service we offer is meaningful not only to our clients, but our client’s families. All our care team members understand that knowing their clients needs, is just as important as their personal and...

  • Health Coach

    2 days ago

    Sydney Central Business District, Australia HCF Full time

    This amazing opportunity will see you providing health coaching and support to HCF members in relation to HCF programs in order to improve member health and wellbeing and minimise hospitalisation. This involves providing telephone and video based support to connect members with HCF resources, helping them navigate the health care system, providing evidence...

  • Educators & Coordinators - Oshc - Ecec Talent

    1 week ago

    Sydney Central Business District, Australia ECEC Talent Full time

    Contribute towards the future of the Early Childhood sector - Find your perfect OSHC role, open 6 days per week - Full time or Part time positions across Sydney CBD NSW If you are looking for a new, rewarding and exciting position or interested in pursuing a career in Early Childhood Education and Care we want to hear from you! **In the Sydney CBD area,...