Member Growth and Retention Consultant

2 days ago

Sydney Central Business District, Australia HCF Full time

**About rt health**

There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health is a not for profit organisation that provides health cover to transport and energy industry employees, and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

**About the role**

The Member Growth & Retention Services Consultant is responsible for a variety of inbound and outbound calls. These calls include converting warm membership leads into sales, retaining existing customers and being the first point of contact for membership queries through the contact centre.
- Dealing with correspondence in a timely and accurate manner
- Providing a high level of professional customer service
- Undertaking training, development and multi-skilling as requested
- Ensuring knowledge is maintained in all aspects of health insurance legislation to ensure you comply with the industry “code of conduct”
- Liaising with other team members to ensure member enquiries are resolved
- Ensuring that the fund is represented with the utmost professionalism and that exceptional service is provided to all key contacts and members of those groups
- Achieving Membership Growth targets as per KPI’s
- Other duties as requested by the Manager Membership Growth and Retention

**About You**
- Experience in a phone-based customer service and sales role
- High level customer service and organisational skills
- Health insurance knowledge and experience is desirable, but not essential
- General Insurance knowledge and experience is desirable, but not essential
- Proactive, positive and enthusiastic nature
- Computer literacy / PC skills

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our rt Health team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply

  • Member Retention Consultant

    2 days ago

    Sydney, New South Wales, Australia HCF (Australia) Full time $60,000 - $80,000 per year

    Opportunity to join RT Health, Australia's oldest health insurer in the Member Retention team.About the RoleAs the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members...

  • Member Retention Consultant

    2 days ago

    Sydney, New South Wales, Australia HCF Corporation Full time $60,000 - $90,000 per year

    Opportunity to join RT Health, Australia's oldest health insurer in the Member Retention team.About the RoleAs the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members...

  • Member Retention Consultant

    2 days ago

    Greater Sydney Area, Australia HCF Australia Full time $60,000 - $90,000 per year

    Opportunity to join RT Health, Australia's oldest health insurer in the Member Retention team.About The RoleAs the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members...

  • Team Leader

    1 week ago

    Sydney, Australia HCF Full time

    Lead a high performing team and ensure the smooth daily operations. As the Member Growth and Retention Team Leader, you will drive excellence by encouraging the delivery of high-quality customer-focused serviced standards and being by coaching, guiding, and supporting individuals within the team. You will be accountable for leading the team in delivering...

  • Retention Care Consultant

    4 days ago

    Sydney, New South Wales, Australia HCF Corporation Full time $60,000 - $80,000 per year

    Join an award winning contact centre in Parramatta and retain members for Australia's largest not for profit health fund.About the RoleThe Retention Care Consultant plays a pivotal role in the HCF Member Journey. The role involves managing member-initiated opportunities to proactively and reactively retain HCF members who have indicated that they wish to...

  • Member Analyst

    1 week ago

    Sydney Central Business District, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and...

  • Customer Retention Consultant

    1 week ago

    Sydney, Australia HCF Full time

    Join a dedicated Retention team in this hybrid role, based in the Sydney CBD. As the Customer Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the...

  • Senior Consultant, Growth

    2 weeks ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time $120,000 - $180,000 per year

    Senior Consultant, Growth & Retention - Melbourne or SydneyJob number: 803180Primary position location: NSW- Sydney CBDPrimary position location: VIC- Melbourne CBDCategory: Banking & Financial ServicesCategory: StrategyWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteBring your experience to the role of Senior Consultant in Growth and...

  • Customer Success Manager, Apac

    2 days ago

    Sydney Central Business District, Australia Deel Full time

    **Key Responsibilities**: - Developing and managing ongoing relationships with customer stakeholders to encourage growth, expansion and loyalty; serving as their partner in achieving their goals and desired outcomes - Using a consultative approach, helping customers optimize product value by teaching them how to leverage new or unused features - Partnering...

  • Senior Consultant, Growth

    2 days ago

    Sydney, New South Wales, Australia NAB Full time $90,000 - $120,000 per year

    Bring your experience to the role of Senior Consultant in Growth and Retention – Working Capital and Bank Guarantees within the Business Lending Products teamWork cross-functionally in an agile environment to drive strategic business outcomesYou'll join a high-performing business, backing talented individualsLocation is Sydney or Melbourne officeOur people...