Member Growth

1 week ago

Sydney Central Business District, Australia HAYS Full time

Customer Service role for leading Insurance company. CBD location, with WFH Flexibility. Paying $67k + Super
**Your new company**
Founded in 1932, this is one of the largest non-profit health insurance companies, they believe in their members and give more benefits back for every dollar paid into premiums. Busy and growing company that has a fantastic brand recognition within the market.

**Your new role**
The position of Member Care Consultant will represent the organisation in a friendly and professional manner. The role will maximise call opportunities to promote products and service as they winback members who have left the fund and save existing members who have indicated they wish to cancel. They are responsible for providing outstanding customer service and accurate information.
- Make outbound calls to members who have terminated/indicated they wish to cancel with the aim of winning them back
- Provide answers to any enquiries in a clear non-technical manner
- Deliver First Call Resolution (FCR) and endeavour to resolve any issue first time
- Provide outstanding customer service ensuring each customer feels they are important and have been fairly dealt with
- Liaise with other teams to ensure all member enquires are resolved

**What you'll need to succeed**
- Strong commitment to providing outstanding customer service & sales
- Previous experience in a Call Centre
- Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
- Knowledge of company products and services
- A positive attitude and willingness to embrace change
- Ability to work under pressure
- Excellent telephone communication skills

**What you'll get in return**
- $67k + Super
- CBD Location with WFH
- Monday to Friday 9am to 5:15pm
- Fantastic career pathway opportunities
- Fantastic employee benefits
- Supportive Culture
- Flexibility to work from home
- Office located 5 minutes from station

**What you need to do now**

**LHS 297508** #2673149

  • Member Growth and Retention Manager

    5 days ago

    Sydney Central Business District, Australia HCF Full time

    **About rt health** rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members. In November last year rt health merged with Australia’s largest not-for-profit health fund, HCF. As proud,...

  • Member Growth and Retention Consultants

    23 hours ago

    Sydney Central Business District, Australia HAYS Full time

    Customer Service role for leading Insurance company. CBD location, with WFH Flexibility. Paying $69k + Super **Your new company** *** Founded in 1932, this is one of the largest nonprofit health insurance companies, they believe in their members and give more benefits back for every dollar paid into premiums. Busy and growing company that has a fantastic...

  • Member Sales Consultant

    3 days ago

    Sydney Central Business District, Australia HCF Full time

    **About rt health** rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members. In November 2021 rt health merged with Australia’s largest not-for-profit health fund, HCF. As proud,...

  • Member Services Consultant

    1 week ago

    Sydney Central Business District, Australia HCF Full time

    **About RT Health** At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our...

  • Member Services Team Leader

    5 days ago

    Sydney Central Business District, Australia HCF Full time

    **About RT HEALTH** At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our...

  • Partners and Family of Defence Members

    2 weeks ago

    Sydney Central Business District, Australia Compass Group Australia Full time

    **Are you a spouse/partner of a current serving ADF member.** **With over 700 sites located around Australia, we are committed to creating opportunities for you that can be ongoing that can fit in with the redeployment needs of your serving spouse/partner.** **Here at Compass Group Australia, we aim to understand the challenges that families of Defence may...

  • Team Member

    23 hours ago

    Sydney, Australia Growth Coaching International Full time

    **About the role** Could you be our next Deli Team Member? Help to slice, prepare and serve meat, seafood and cheese products, safely operate deli equipment and maintain a clean workspace. **About you and your skills** - A commitment to providing great customer experiences by working with enthusiasm, energy and pace - To know your stuff, as you’ll be a...

  • Member Service Officer

    7 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Retail Banking - Customer Service - Full Time Permanent - $59k - $70k + super - Brisbane central **Your new company** This Member Service Officer position sits with a leading Mutual Bank, based Inner Brisbane. **Your new role** Based at a branch, the role of Member Service Officer is to professionally communicate the Banks products & services to clients...

  • Casual Team Member

    1 week ago

    Sydney Central Business District, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you an opportunity to work in one of the world’s best workplaces for our Factorie Central Park **Benefits** - 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre - Local...

  • Casual Team Member

    2 weeks ago

    Sydney Central Business District, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you an opportunity to work in one of the world’s best workplaces for our Cotton On George St Store **Benefits** - 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre -...