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Member Growth

2 weeks ago

Sydney Central Business District, Australia HAYS Full time

Customer Service role for leading Insurance company. CBD location, with WFH Flexibility. Paying $67k + Super
**Your new company**
Founded in 1932, this is one of the largest non-profit health insurance companies, they believe in their members and give more benefits back for every dollar paid into premiums. Busy and growing company that has a fantastic brand recognition within the market.

**Your new role**
The position of Member Care Consultant will represent the organisation in a friendly and professional manner. The role will maximise call opportunities to promote products and service as they winback members who have left the fund and save existing members who have indicated they wish to cancel. They are responsible for providing outstanding customer service and accurate information.
- Make outbound calls to members who have terminated/indicated they wish to cancel with the aim of winning them back
- Provide answers to any enquiries in a clear non-technical manner
- Deliver First Call Resolution (FCR) and endeavour to resolve any issue first time
- Provide outstanding customer service ensuring each customer feels they are important and have been fairly dealt with
- Liaise with other teams to ensure all member enquires are resolved

**What you'll need to succeed**
- Strong commitment to providing outstanding customer service & sales
- Previous experience in a Call Centre
- Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
- Knowledge of company products and services
- A positive attitude and willingness to embrace change
- Ability to work under pressure
- Excellent telephone communication skills

**What you'll get in return**
- $67k + Super
- CBD Location with WFH
- Monday to Friday 9am to 5:15pm
- Fantastic career pathway opportunities
- Fantastic employee benefits
- Supportive Culture
- Flexibility to work from home
- Office located 5 minutes from station

**What you need to do now**

**LHS 297508** #2673149