Participant Support Officer

**Lifetime Support Authority of South Australia**
**Job reference**: req77
**Location**: 5001 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone
- A customer service and administration role that makes a genuine impact on the lives of our participants.
- Flexible hybrid working environment that provides a great work-life balance.
- Full-time, Term Opportunity until February 2026. Part-time requests will be considered.

**Let's get straight to the details...**

In this role you will provide high quality administrative and support services to our Service Planning team who directly support people that are severely injured in a motor vehicle accident, Lifetime Support Scheme (LSS) participants. This will include administrative tasks such as records management, seeking quotes and matching services, minute taking, coordinating expenses and travel arrangements, and customer service via phone and in writing.

You will also assist our Service Planners to ensure the delivery of high-quality treatment, care and support for individual LSS participants. At times, this will include supporting the delivery of scheme-wide projects that improve the service delivered to all participants.

For more information about the role, please refer to the **Job & Person Specification**.

**The experience we are looking for...**

To be successful in our position you will have:

- Proven ability to build rapport and communicate concisely and effectively, both verbally and in writing, with a broad range of people.
- Exercise a high degree of professionalism including the ability to deal with sensitive issues with tact and diplomacy and maintain a high level of confidentiality.

**Now, a bit about who we are...**

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

As a team, we are passionate about our contribution and committed to our vision: _Making a difference in the lives of LSS Participants, who are at the centre of what we do._

Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide's CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set.

Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Check out the benefits available to you as an LSA employee _here_ and click _here_ to hear what our people have to say about working at the LSA.

We encourage you to _learn more about the LSA _to see the impact working with us has.

**Application Instructions**:Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job and Person Specification.

Should you require any further information please direct your query to Erin Hamilton, Senior Participant Support Officer on 1300 880 849.

**Position Conditions**:Full-time, Term Opportunity until February 2026. Part-time requests will be considered.

**Remuneration**:ASO2 ($58,709 - $63,154) + Superannuation.

**Special Conditions**
- Some out of hours work may be required.
- Travel to health and community facilities, participants' homes, intrastate and interstate may be required.

**Diversity & Inclusion**

**Applications close**: 21/05/2025 11:59 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.